Support Technician l

Why NHC?
At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance. If you want this experience in your career, apply today!

Position:  Support Technician I
Job Type: Full Time

Qualifications: 

• Education: Associate’s Degree in a technical discipline or equivalent work
  experience.


• Experience: Minimum of 1 year of Help Desk or IT Support experience preferred.


• Technical Proficiency:

• 
  
  
  
  • Strong knowledge of Microsoft and Adobe productivity suites, email systems,
    and ticketing software.
  
  
  • Familiarity with Active Directory, network troubleshooting, and remote
    desktop tools is a plus.
  
  
  • High degree of accuracy and organization in documentation and recordkeeping.
  
  
  
  

Benefits we offer:
Flexible Schedule
Competitive Pay & Holiday Incentive Pay
Earned Time Off
Health, Dental, Vision, Disability and Life insurance
401k with generous company contributions
Tuition Reimbursement Opportunities
Advancement Opportunities

Support Technician I Position Highlights:

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring
  each request is accurately logged and categorized


• Maintain precise and thorough documentation of all support activities, including
  troubleshooting steps, resolutions, and follow-ups, within the ticketing system.


• Provide user guidance and training on IT systems, tools, and best practices to
  reduce preventable support issues.


• Work closely with senior technicians, system administrators, and other IT team
  members to identify recurring issues and process gaps.

We are located at:
NHC Corporate Office 
100 E Vine St. 
Murfreesboro, TN 37130

If you are interested in working as for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/careers/

We look forward to talking with you about this great opportunity. NHC is an Equal Opportunity Employer.