Supported Living Service Coordinator

Position Summary

Provide Service and Health Care Coordination and supervision of the daily implementation of the Individual specific Plan for the individuals we serve.  Coordinate all health care needs as well as program needs. To be an advocate for the individual and ensure all health and safety needs are met with dignity. Provide mentorship, guidance, and training to employees.

Ideal candidate: Has experience with individuals that have a Prader Willis diagnosis, has experience with individuals that are non-verbal, and has an encouraging spirit.

Position Duties and Responsibilities

1. Participate as an Interdisciplinary team member for all individuals on your caseload. Work in conjunction with the individual and their team to identify current and future goals, development, and implementation of the Teaching and Support Strategies (TSS) and outcomes. 
2. Independently review written and verbal reports/documentation related to daily progress and provide intervention or training to employees when needed. 
3. Advocate and teach others to advocate for the individual(s) supported 
4. Act as a positive role model to both individuals and employees. 
5. Ensure the location presents a warm and inviting home setting. 
6. Provide emotional support and feedback to the individual and their family if applicable. 
7. Independently identify social, economic, recreational, and educational services in the community that will meet the individual’s needs. 
8. Provide transportation (using personal vehicles) and ensure provisions for transport are available via employees on shift for the individuals served. Accessing the community is a priority and a necessity for those whom we support. 
9. Service Coordinators are required to have transportation for all individuals’ needs; including but not limited too; medical appointments, to and from CCS/work programs, activities, etc. 
10. Ensue all staffing needs are met in homes to meet the state and the agency required coverage to maintain health and safety. This includes covering shifts when another coverage is unattainable and explanation of overtime 
11. Provide employees with strategies, tools and mentorship to ensure success in the following areas: the daily functions of providing a safe and inviting home experience, ISP implementation, increased independence of individuals supported, continuity of care, and promotion opportunities for employees. 
12. Independently evaluate employee’s ability to successfully meet the needs of the individual. Provide formal and informal feedback/evaluations and training to the employee including 90-day assessment, annual evaluation, and infraction reports. 
13. Actively mentor and train employees within the role they currently hold as well as provide advancement opportunity through supporting the management training program 
14. Healthcare Coordination involves organizing individual care activities and sharing information with all IDT members to achieve safer and more effective care. 
15. This means that the individuals' needs and preferences are known ahead of time and communicated at the right time to the right people, and that this information is used to provide safe, appropriate, and effective care.  
16. Communicating with physicians, dentists, and other healthcare providers as needed 
17. Timely sharing of information with IDT members, guardians, family, medical and behavioral provider agencies 
18. Tracking implementation of recommendations made by a medical provider or therapist 
19. Attend all quarterly State Provider Meetings. 
20. Complete all required training including the DDSD service coordination requirements and work within all HeartWell Policies & Procedures. 
21. Maintain regular communication with the assigned nurse, assistant director, program director and HR on all appropriate related matters.  
22. Active participation in all internal and external audits/surveys 

Listed below are direct tasking responsibilities. Please note this list is not all inclusive; additional tasks are necessary for the success of the home, the individuals and the employees providing the support. 

• On-call for home and agency in accordance with current guidelines 
• Utilize and manage agency petty cash card for location purchasing needs 
• Manage day-to-day staffing needs. Provide coverage as necessary 
• Independently complete each new hire training and support ongoing employee training and guidance 
• Conduct regular team meetings 
• Schedule and attend client appointments and ensure medication management 
• Complete Weekly Medication QA’s (not allowed to be delegated) 
• Quarterly pharmacy verifications 
• Ensure nutritional recommendations are met through creating menus, prepping the shopping list and shopping for groceries or other items (not allowed to be delegated) 
• Independently verify bi-weekly/monthly documentation and billing for each service provided. Resolve billing/budgeting issues with teams – explanation for Overtime 
• Write the TSS 
• Documentation verifications including ensuring TSS frequency 
• Attend meetings including administration, clinicals, ISPs, and IDTs.  
• Team driven weekly emails 
• Time sheet review and submittal including working schedule 
• Independently verify/complete monthly activity schedules.  
• Complete monthly reports/documentation for submission independently 
• Verify monthly location safety including safety drill completion 
• Teach employees Therap daily documentation process, the GER process, and support the ANE reporting process.  
• Client Funds reconciliation (ledger / receipts) monthly 

Position Requirements

• Minimum – High school diploma or equivalent 
• Current and Valid Driver’s License- Safe insured/ registered vehicle 
• Completed a minimum of 1 yr. of human service management  

OR

**** Have successfully completed the HeartWell Management Training Program