Supportive Programs Manager

Description

The Action Center is seeking a skilled and compassionate social work professional to lead our Supportive Programs team. The ideal candidate brings experience managing a multi-disciplinary team and excels at fostering collaboration across departments. In this role, you will work closely with peer managers to drive interdepartmental success while guiding a dedicated team of direct-service professionals. This is a unique opportunity for a leader who is eager to build on the progress made over the past year and help shape the future of our programs in a supportive and collaborative environment. 

The Supportive Programs Manager holds the primary responsibility of leading and managing the activities that fall under the Action Center’s Supportive Programs. This position will provide oversight of the daily operations and grow program offerings based on community needs and available resources. This position is responsible for hiring, supervising, and supporting 4 full-time employees (Program Services Navigators and Family Coaches), one part-time Colorado Works intern at reception, and one part-time graduate school intern from a social work program for the academic year. 

Requirements

• Provide leadership, planning, direction, and day-to-day supervision of Supportive Programs (benefits enrollment, bill pay assistance, financial health conversations, goal setting, and resource navigation) offered to deliver effective and meaningful assistance for community members seeking a deeper level of service.  
• Drive the growth of the financial health family coaching program through compassionate leadership and reflective supervision, ensuring the team effectively supports families in goal setting using the Colorado Family Support Assessment (CFSA 2.0) and progressing toward financial stability.
• Refine the process and continue to integrate Energy Outreach Colorado utility bill payment program, Peak Pro benefit enrollment program, financial assistance programs into the greater program offering.  
• Partner with the Director of Programs and Program Management Team on department strategy and alignment with strategic plan goals.  
• Provide leadership, planning, direction, and day-to-day supervision of Supportive Programs (benefits enrollment, bill pay assistance, financial health conversations, goal setting, and resource navigation) offered to deliver effective and meaningful assistance for community members seeking a deeper level of service.  
• Drive the growth of the financial health family coaching program through compassionate leadership and reflective supervision, ensuring the team effectively supports families in goal setting using the Colorado Family Support Assessment (CFSA 2.0) and progressing toward financial stability.
• Refine the process and continue to integrate Energy Outreach Colorado utility bill payment program, Peak Pro benefit enrollment program, financial assistance programs into the greater program offering.  
• Partner with the Director of Programs and Program Management Team on department strategy and alignment with strategic plan goals.  
• Be part of the team that responds to immediate crises in the building and works directly with community members in crisis as the situation warrants. 
• Create and manage the annual team budget and expenditures to ensure alignment. 
• Identify new partnerships and collaborate with the Director of Programs
• Ensure data is collected and recorded properly and assist with grant documentation. 
• Represent the agency in external collaborations with government, nonprofit, and private sector partners. 

EDUCATION AND EXPERIENCE 

•  A Master of Social Work (MSW) degree from an accredited program is required. 
• At least two years of program and people management is required. 

KNOWLEDGE, SKILLS AND ABILITIES  

•  Direct experience providing coaching to high-need populations is required. 
• Proficiency in both English and Spanish (reading, writing, and speaking) is required. 
• Excellent communication, de-escalation, and decision-making skills. 
• Proven ability to successfully manage details and think strategically. 
• An exceptional facilitator who is adept at leading both internal team meetings and engaging in community outreach discussions. 
• Demonstrated expertise in a person-centered approach, prioritizing individual needs and values of those we serve to provide compassionate support. 
• Strong analytical and problem-solving skills with the ability to assess complex situations, identify root causes, and provide constructive recommendations across a wide range of topics.
• Experience using Microsoft 365, Link2Feed, and Salesforce hosted databases. 

WORK ENVIRONMENT

 The work requires normal physical activity associated with an office environment.

BENEFITS 

We’re proud to support our team with a comprehensive benefits package that includes: 

• Health Coverage – Medical, dental, and vision insurance options. Employer covers the employee portion for most insurance options' premiums (employee pays only for dependent coverage, if applicable)
• Paid Time Off – Generous vacation, sick leave, and holidays 
• Retirement Plan – 401(k) with company match  
• Wellness Support – Employee assistance program (EAP) 
• Work Culture – Inclusive, mission-driven team environment

The Action Center's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Agency also prohibits harassment of applicants and employees based on any of these protected categories.