SUPV - HLTHY FAMILIES AMERICA

A. Operational Supervision and Optimization § Oversee day to day operations within their scope of responsibilities. § Supervise and lead the provision of safe, timely, efficient, equitable, effective services. § Serve as the liaison to coordinate compliance and regulatory issues for areas of responsibility. § Support agency and model expectations through operational planning. § Develop and/or maintain policies and procedures. § Identify opportunities to redesign systems of oversight to maximize performance (i.e.: labor and operational efficiency). B. Human Resource Management § Evaluate performance of assigned personnel. § Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow-up to improve performance. § Manage labor expenses. § Manage employee leaves of absence and family medical leaves. § Ensure staff competency via training, competency assessments, and other means. § Work with staff on an ongoing basis to attain their professional development goals by directing, coaching and supporting. § Lead and develop staff to be eligible for and attain available professional certifications and recognition of knowledge, skills and abilities. § Participate in the recruitment, interviewing, hiring, and onboarding of staff. § Participate in strategic plan development and execution of assigned goals. § Identify opportunities for improvement based upon anticipated future needs, operational advancement, and organizational priorities. D. Organizational Involvement § Serve as a program liaison to HMGBF Leadership for area of responsibility. Preferred educational qualifications: bachelor's degree in healthcare, social science, or related business field. Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational experience: Home visiting § Ability to plan, organize, direct and control the program activities. § Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers. § Appreciation of specific needs of people who are pregnant and families with young children. § Computer skills - word processing, spreadsheets, PowerPoint®. § Able to demonstrate skills in prioritization, problem solving, vision setting, team building, decision making, time management, mentorship, change management, scholarship, teaching and strategic planning. § Positive, self-starter with a willingness to try new ideas. § Good judgment and ability to act decisively at the right time. § Ability to develop consensus and promote teamwork. § Ability to ensure a high level of customer satisfaction for employees, clients, visitors, physicians and external stakeholders.