Supv, Program Management (CX Program)

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: CX Product Team - 934

Job Description / Primary Purpose:

Responsible for the coordination and successful completion of digital product development projects within the Customer Experience (CX) Program. Ensures all CX initiatives align with and promote ARUP’s strategic goals for client-facing digital solutions. Establishes and enforces program and project management processes specifically for the CX Program, focusing on best practices in product management, business analysis, and user experience (UX) design.

Supervises Business Analysts who also serve as Product Owners and UX Designers, guiding their work to deliver high-impact digital solutions for ARUP clients. Promotes Agile software development philosophy and fosters a culture of continuous improvement and client-centric innovation

Oversee project vetting, initiation, and planning to ensure CX Program projects align with ARUP’s strategic goals.

Establish and enforce best practices for business analysis, and UX design within the CX Program.

Coordinate with IT and other stakeholders to ensure resources are effectively contributing to CX Program success.

Maintain the master schedule and status of CX Program projects, coordinating dependencies across teams.

Ensure successful delivery of project milestones on agreed-upon timelines.

Perform all supervisory functions for Business Analysts / Product Owners, and UX Designers in the CX Program.

Participate in the development of position descriptions and performance standards for CX Program roles.

Responsible for hiring, training, motivation, counseling, and, if necessary, termination of direct reports.

Assist with the development of operational and capital financial plans for the CX Program, managing expenditures and preparing resource requests.

Conduct annual reviews for direct reports.

Other duties as assigned, with a focus on advancing ARUP’s client-facing digital solutions

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine, and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. 

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as making general observations of depth and distance.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

About the Customer Experience Program

The Customer Experience (CX)Team partners with IT to develop digital products that streamline client interactions with ARUP, enhancing patient care and operational efficiency.