Supv, Warehouse Operations DI Logistics

• This role serves to lead, manage, and mentor DI logistics associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, leads the critical functions of developing warehouse associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by associate outplacement, staffing, and maintaining operational excellence.

Associate stewardship:

• Lead and supervise 12-25 associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage associate training program including schedule, time management and soft skills.
• Leads warehouse associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Ready-For-Work Program:

• Instruct, monitor, and provide frequent feedback to associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvements in behavior and productivity using data from observations.
• Give crucial input to individual development plans for each associate.
• Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality,  work pace, etc.

People Management Responsibilities:

• Will regularly supervise the work of warehouse logistics associates.
• Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.

Education

• Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.

Experience

• Three years' experience in training, education, or business settings including, warehouse, or customer service operations. Or, an equivalent level of education and experience.
• Demonstrated experience in teaching, training, and/or supervision
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Demonstrated Skills and Abilities

• Strong written and oral communication ability.
• Ability to give clear and concise direction and follow through with delegated assignments
• Hold direct reports accountable
• See and implement solutions to challenges
• Ability to lead and supervise team(s) of associates who may have barriers to employment
• Implement data-driven decisions and solutions.
• Interface with technology including computers, MS Software, and PCS/Inventory systems.

Role Complexities

• Leading associates successfully while managing warehouse operations.
• Responsible to achieve key performance indicators while managing constant associate turnover.
• Prioritize associate vocational plan with Development Counseling Services while driving warehouse operations.
• Negotiate successfully with multiple layers of management