Surgery Counselor

Park Nicollet welcomes applications for a Surgery Counselor! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Surgery Counselor is primarily responsible for ensuring the patient understands the surgical process, concisely explaining all the necessary appointments and tests required prior to and after cataract surgery. The Surgery Counselor schedules all phone-in requests for cataract consultations, mails out informational brochures to patients, and coordinates information provided for business services functions including CPT-10 and ICD-10 coding. 

The Surgery Counselor greets the patient when they arrive for a cataract consult and explain the needed appointments. After the consultation, the Surgery Coordinator meets with the patient to schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments. The Surgery Counselor will also explain both standard and elective options along with possible out-of-pocket expenses, including insurance copays. After the surgeon has chosen the best lens and surgical technique, the Surgery Counselor will discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade, obtain any final signatures on forms, and collect any out-of-pocket expenses.

Work Schedule: 

• Monday-Friday, 8:00 a.m.-4:30 p.m.

Required Qualifications:

• Two years of related experience in an ophthalmic and/or healthcare environment.

• Medical terminology and CPT-10 coding knowledge.

• Ability to build a rapport with patients and explain various appointments and scenarios efficiently, with the ability to put anxious patients at ease.

• Detail oriented with strong computer and organizational skills, the ability to navigate between three computer programs, and to operate a printer, telephone, photocopier, and fax machine.

Additional Information:

This is a non-union 1.0 FTE (80 hours per pay period) day shift position, working in Saint Louis Park, MN. The full salary range for this position is $21.36-$32.04 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Park Nicollet offers a competitive benefits package that includes medical and dental insurance (which begin on the first day of the month following start), 401(k) with match, time away from work, disability insurance, fertility benefits, tuition reimbursement, an employee assistance program, onsite clinic, and much more! Park Nicollet is also a qualified nonprofit employer under the federal Public Service Loan Forgiveness program.