Surgery Scheduler

VSI (formerly Virginia Spine Institute), the leading concierge spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Surgery Scheduler to join our award-winning team. The Surgery Scheduler is responsible for coordinating and scheduling patients requiring surgical services, following hospital/surgery center requirements and departmental/physician guidelines. This is a permanent, full-time position working out of VSI’s Reston, VA office.

Essential Job Responsibilities:

• Acts as intermediary between patient and surgeon and as primary contact for surgical patients and hospital.


• Organizes and schedules surgeries, regenerative procedures, preoperative and postoperative appointments and any other tests as ordered by surgeons for patients.


• Assists in scheduling preoperative medical clearance appointments by coordinating with providers outside of the practice and providing necessary information for obtaining medical clearances.


• Provides education concerning patient responsibilities.


• Coordinates arrangements for surgical assistants, special equipment and surgical materials. Organizes the next day’s schedules and ensures that there are no physician or equipment conflicts.


• Promptly and efficiently responds to patient and physician inquiries, scheduling requests, and updating information.


• Provides necessary information related to the surgery through telecommunications system and interaction with surgeon, OR/Hospital and patient.


• Handles correspondence related to surgery to and from surgical patients, OR/Hospital, outside physicians and insurance companies.


• Provides detailed explanation to patients about insurance coverage and costs associated with their procedure.


• Responsible for the collection of surgery funds from patients and initiates the surgical pre-certification process should the Authorization Specialist be unavailable.
  

• Other duties as assigned.

Job Requirements:

• Completed at least 2 years of college and/or have 3-5 years of administrative experience


• Exhibit empathy and compassion toward patients; driven to go well beyond what is ‘expected’


• Comfortable communicating patient’s financial responsibility with regard to insurance coverage and cost

• Excellent organization skills with the ability to prioritize tasks and handle multiple tasks and projects at one time
  

• Ability to portray patience, understanding and impeccable professionalism even when under stress
  


• Conscientious, thorough and precise particularly with details, stable, tolerant and supportive
  


• Project a pleasant telephone voice and manner through exceptional communication skills


• The ability to collaborate within a team setting and work with minimal supervision
  


• Adept at learning new skills; reliable and adaptable
  


• Able to take change well and with a positive attitude


• Strong knowledge of Microsoft Office