Surgery Scheduler

The Surgery Scheduler is responsible for scheduling surgeries for assigned physician(s). 

Responsibilities include coordinating surgical procedures, scheduling and obtaining pre-operative testing, writing, and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients and physicians to provide accurate, timely, and responsive paperwork. 

Job Duties and Responsibilities 

• Coordinates and schedules surgeries and follow-up appointments as designated by physicians. 

• Interacts with patients, physicians, and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information. 

• Coordinates processes and routes all paperwork as required to meet physician and facility requirements. 

• Ensures efficient telephone communication. 

• Documents work processes as required. 

• Follows all written protocols and procedures of the Clinic. 

• Demonstrates courtesy and helpfulness toward patients and their families. 

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. 

• Establish and maintain effective working relationships with physicians, staff, and management. 

• Books surgeries based on physician volume maintaining appropriate standard turn-around times. 

• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals. 

• Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines. 

Qualifications & Skills  

• High school diploma or GED required. 

• 1+ years Surgery scheduling or related experience.  

• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers. 

• Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures. 

• Must be flexible and have the ability to multitask. 

• Proficient in computers and relevant software applications and practice management technology. 

• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals. 

• Possession of strong problem-solving skills and sound judgment. 

• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly. 

• Ability to be proactive and take initiative. 

• Exhibit high level of quality through attention to detail and monitoring of work. 

• Possession of strong organizational skills. 

• Excellent verbal and written communication, as well as exceptional interpersonal communication skills. 

• Ability to work independently on assigned tasks as well as to accept direction on given assignments. 

• Deals with confidential information and/or issues using discretion and judgment.