Surgery Scheduler

 SURGERY SCHEDULER First and foremost: We recognize communication as our most vital tool. Every employee should focus on communicating  across the system to ensure we are functioning as a team. This will require active communication with patients, team  members in your department as well as other departments, managers, and physicians. You are encouraged and expected  to look for ways to use communication to solve challenges and enhance the patient experience. Summary: Schedules surgery appointments for patients in an efficient and timely manner Essential Functions:  • Provide excellent customer service to internal and external customers through prompt response and courteous  communication. • Books, coordinates and reschedules patients’ surgical appointments and post-op appointments. Relays  necessary messages to physicians, staff, and facilities. Mails/emails detailed info to patients. • Maintains and updates current information on physician’s surgery schedules, including block times at  various hospitals • Coordinates surgery date and time and communicates that through updated surgery tracker. • Discusses and counsels patients on surgery information, guidelines, facility, date, time etc. • Arranges for surgical assistant or second surgeon, neuromonitoring, and/or DME as necessary • Faxes surgeon’s pre-op test/clearance orders to Primary Care Physician and referring physician and  instructs the patient to make an appointment • Informs patients of possible outside phone calls from DME, hospitals and our own business office • Schedules pre-surgical conferences with physician, nurse or physician assistant Other Functions:  • Enhances professional growth and development through in-services, meetings and education programs • Covers co-workers and cross trains as necessary to meet the needs of the clinic • Participates in POSC Clinic meetings regarding hospital scheduling policies, quality issues and other  concerns as needed • Other duties as assigned. Education: High School diploma or GED  Experience: Two years work experience in a medical office setting and/or scheduling program preferred. Skills: Knowledge of medical terminology, computer experience. Knowledge of medical office procedures  including surgery procedures and practices. Knowledge of interrelationship of surgery department with  laboratory and radiology. Knowledge of grammar, spelling and punctuation to type patient information. Skill  in operating a computer, photocopy machine and fax. Skill in answering the telephone in a pleasant and helpful  manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written  instructions. Ability to establish and maintain effective working relationships with patients, employees and the  public   Supervision Received: Reports to Care Coordination Manager through Surgery Coordinator Positions Supervised: None Ability to Release Money, Securities, and /or Narcotics: None 4/20/16 Responsibility for Confidentiality: Employee will sign confidentiality agreement which clearly states all patient  information is strictly confidential and is protected by federal and state laws and regulations that prohibit the unauthorized  use and/or disclosure of patient information. Employee agrees to comply with POSC confidentiality policies and that this  obligation remains in full force during the entire term of employment and continues in effect after such employment  terminates.