Surgery Scheduler

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Surgery Scheduler to join the team in the Milwaukee area.

The Surgery Scheduler answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay


• Generous PTO program


• Clinic schedule - no work on evenings/weekends


• Medical, Dental, Vision, and Life Insurance


• 401(k) with company match


• Employee Assistance Program (EAP)


• Employee discount program

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

JOB SUMMARY/RESPONSIBILITIES:

The Surgery Scheduler is responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices. The Scheduling department is the first point of contact with the surgeon offices and manages booking all surgical cases for the center.  

Primary Responsibilities:

• Scheduling surgeries for multiple physicians and specialties


• Ability to use computer based scheduling programs, excel worksheets, and email


• Required to gather detailed information on patient demographics when scheduling


• Must be capable of multi-tasking and working with a diverse patient population


• Other duties as needed

SKILLS AND ABILITIES:

• Skill in gathering and reporting claim information.


• Skill in solving utilization problems.


• Skill in written and verbal communication and customer relations.


• Experience in a medical office as a scheduler.


• Fast and accurate data entry.


• Service oriented, patient demeanor.


• Ability to multi-task, manage time effectively, and deliver results.


• Strict attention to detail.


• Intermediate computer skills and knowledge of Microsoft Office. 

• Ability to work effectively with medical staff and external agencies.


• Ability to identify, analyze and solve problems.


• Ability to deal courteously and professionally with internal and external customers.


• Ability to provide excellent customer service.

EDUCATION/QUALIFICATION REQUIREMENTS:

• High School diploma or equivalent.


• 2+ years of previous experience scheduling appointments and/or surgeries 


• Experience with insurance

• Skill in written and verbal communication and customer relations

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English


• Have cognitive skills for math, decision making and excellent communication skills


• Work in a temperature-controlled environment


• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.


• Able to lift 25 pounds using proper lifting techniques several times during shift

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Schedule:

• 8 hour shift


• Day shift


• Monday to Friday

Work Location: In person, location can vary