Surgery Scheduler

Job Purpose: Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

JOB RESPONBILITIES:

Essential Duties & Responsibilities:

• Manage the surgery schedule for physicians within a 24 hour window upon physician's decision.
• Create surgery packets and advise patients of all steps for Pre-operative evaluation and post­ operative appointments.
• Work as an effective team member with other Surgery Coordinators in POD ensuring that the appropriate information is communicated to providers; CMA's and Nurses regarding surgery and/or procedures.
• Provide patient with all relevant information regarding surgical clearance prior to the start of medications.
• Provide instructions to ensure all Radiology and Scans are made available to the provider.
• Communicate providers request to change schedule to COO and POD Manager via email.
• Document all correspondence with patient regarding medical issues and/or clarification of services rendered in Nextgen.
• Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution.
• Answer calls within 3 telephone rings in order to provide satisfactory customer service.
• Utilize appropriate communication skills with customer at all times.
• Other duties as required.

QUALIFICATIONS:

Knowledge:

Education/Training

• High School Diploma or the Equivalent.
• Minimum of 2 years’ experience Surgery Scheduling experience.

Skills & Abilities:

• Must have excellent customer service skills both internally and externally.
• Excellent organizational, time management and follow through skills.
• Must be able to interact with team members in a fast paced environment while maintaining a high level of professionalism
• Must have the ability to greet patients and visitors, whether in person or on the telephone, in a pleasant, helpful and professional manner at all times.
• Must have excellent grammar and communication skills in order to relay appropriate and accurate information to the patients.
• Must be able to follow both oral and written forms of communication.

Computer literacy:

• Proficiency and working knowledge of Medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements: 

• A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology