Location: Boardman, OH (Main Office – The Southwoods Executive Centre)
Position Type: Full-Time
Schedule: Monday-Friday 8:30am-5:00pm
Position Overview
Southwoods Health is seeking a detail-oriented and professional Surgery Scheduler to join our team at the Southwoods Executive Centre in Boardman. In this critical role, you will coordinate and schedule all Surgical and Gastroenterological (GI) procedures performed at the award-winning Surgical Hospital at Southwoods. You will serve as a vital link between physician offices, clinical staff, and patients to ensure seamless daily operations.
Essential Duties & Responsibilities
Procedure Coordination: Schedule all facility procedures (e.g., general surgery, GI/endoscopy procedures) while balancing nursing/anesthesia staff availability, patient care needs, and surgeon block times.
Strategic Planning: Account for case priorities, specialized medical equipment, and patient constraints when booking preoperative appointments and surgical times.
Data Management: Obtain and accurately verify patient demographics, clinical health histories, and insurance information from referring physician offices.
Schedule Distribution: Route finalized daily schedules to correct internal departments to guarantee that proper medical staff, instruments, and supplies are ready.
Change Management: Execute standard operating protocols for real-time schedule adjustments, including cancellations and urgent rescheduling.
Patient Relations: Answer incoming phone calls promptly, providing an exceptional level of professional customer service.
Reporting & Optimization: Maximize the utilization of physician block times and deliver detailed end-of-day operational reports.
Document Control: Retrieve, review, and verify all necessary preoperative surgical paperwork and documentation.
Regulatory Compliance: Maintain full operational alignment with regulatory agency standards (including OSHA, ODH, BOP, and The Joint Commission/TJC).
Support: Perform other supportive administrative duties as assigned to assist the team.
Qualifications
Education & Training: Successful completion of courses or formal training in medical terminology, computer systems, and business office operations.
Skills: Strong interpersonal communication skills, proactive problem-solving capabilities, and meticulous attention to detail.
Professionalism: Proven ability to maintain a poised, professional demeanor alongside strong ethical and moral principles.
Experience: Prior surgical or medical scheduling experience is highly preferred.
Why Choose Southwoods Health?
Southwoods Health is a leading, locally owned healthcare network celebrated for delivering top-tier, patient-centered care throughout the region. We take pride in building a supportive, positive corporate culture where every employee is valued, respected, and empowered to succeed.
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