Surgery Scheduler Lead

Company : Urology America, Mso

Job Description - Surgery Scheduler Lead

Join our Team

At Urology Austin, we don’t just treat patients, we care for people. Our mission is rooted in compassion, innovation, and teamwork. As a Licensed Vocational Nurse, you’ll be part of a dynamic clinical team that thrives on supporting one another and making a meaningful impact every day. If you’re looking for a role where your nursing skills, empathy, and attention to detail truly matter, this is the opportunity for you.

Position Summary

The Surgery Scheduler Lead plays a critical role in supporting patient care by ensuring that surgical procedures are scheduled accurately and efficiently. This peer leadership position coordinates daily scheduling operations, mentors team members, and maintains organized workflows and shared tools. By promoting clear communication and consistency, the Lead helps reduce delays, minimize cancellations, and enhance the overall patient experience. The role works closely with Site Managers and the Shared Services Manager to support team development and drive scheduling improvements across the organization.

Reporting to this Position: No direct reports.

Qualifications

Minimum one year of physician front office experience, preferably in a surgical practice
Basic knowledge of insurance plans, including Medicare and Medicaid
Strong working knowledge of scheduling procedures, protocols, and Excel tracking
Excellent customer service, communication, and organizational skills
Proficiency in Word, Excel, and Outlook

Essential Job Duties

Provide peer leadership and daily guidance for surgery schedulers
Mentor staff through informal check-ins and coaching
Lead onboarding for new hires and deliver a structured training process including reference materials and follow-ups
Identify training gaps and collaborate with leadership on updates to scheduler development materials
Assign and adjust daily task distribution to ensure appropriate coverage
Optimize surgical block usage in coordination with providers
Perform scheduling duties during high-volume periods or when coverage gaps arise
Maintain and update shared scheduling tools such as Excel trackers to ensure continuity and accuracy
Act as the first point of contact for team questions related to protocols, insurance authorizations, IVS forms, pre-payments, and center-specific workflows
Serve as a liaison between surgery schedulers, site managers, providers, and surgery centers to improve clarity and reduce escalations
Promote consistent follow-up timelines and best practices in patient communications
Support development and implementation of standardized scheduling workflows
Monitor IVS form compliance, surgery order completion, and other documentation checkpoints
Maintain a vacation/PTO calendar for the scheduling team and coordinate backup coverage
Ensure shared documentation is current to allow seamless handoff during absences
Participate in routine audit and quality improvement reviews of scheduling procedures
Perform other job-related duties as assigned

Physical Demands and Work Environment:

The physical and environmental conditions described here represent those commonly encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands: Regularly required to sit, type, talk, and hear. Occasional walking, reaching, and lifting or moving objects up to 20 pounds. Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Work Environment: Primarily a clinic office setting with moderate noise. Frequent interaction with staff and patients. Minimal exposure to communicable diseases. May experience periods of stress when dealing with time-sensitive tasks or sensitive situations.

Benefits Package

Urology Austin offers a competitive benefits package designed to support your health, well-being, and future. Eligible employees receive:

Medical, dental, and vision insurance
401(k) with employer match and profit sharing
Paid time off and paid holidays
Short- and long-term disability coverage
Life insurance and flexible spending accounts
No weekends or holiday shifts

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Surgery Scheduler Lead

Job Description - Surgery Scheduler Lead

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