Surgery Scheduler/Financial Counselor for ENT in NW Portland

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time (Patient Services Specialist III) Surgery Scheduler/Financial Counselor (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Ear, Nose & Throat at Montgomery Park Clinic, located in Northwest Portland. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Ear, Nose & Throat at Montgomery Park Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner.


• Coordination of care between clinic and surgery centers.


• Maintain surgical block schedules as required by each institution.  


• Answering phones on multi-line system and may back up other staff.


• Obtaining and completing insurance information.


• Processing of incoming referrals and electronic fax submissions.  


• Updating registration and EMR records as needed.


• Responsible for performing collection duties for insured and self-pay patients. 


• Preparation of financial estimates for patients.


• Interprets and communicates out-of-pocket expenses to patients and completes assistance applications as needed. May contact insurance carriers, providers, and meet with patients proactively.


• Establishes and monitors payment plans, including accepting/posting payments and adjustments to patient accounts. Manages delinquent balances and works on aging accounts receivable.


• Other duties as assigned.

Salary:

Hiring range, based on experience and credentials: 

• Level III: $23.71-$32.07 per hour. 

Workdays: This role is located at the Montgomery Park Building. Free employee parking is available! Hybrid/Remote work is available once training is completed and expectations are met. Must live in Portland or SW Washington. Typical hours are Monday-Friday, (8:00 am-5:00 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of four (4) years of experience in a medical office healthcare setting, healthcare insurance company, or managed care organization is required.


• Minimum of two (2) years of experience in a medical billing/collection position is preferred.


• Minimum of one (2) years of previous experience in Surgery or other complex scheduling is required.


• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!


• Familiarity with medical billing practices, insurance coding, insurance, and referral processes.


• Strong analytical, organizational, and time management skills.


• Demonstrated ability to initiate, work independently, and effectively multitask.


• Excellent attendance and work ethic.


• Positive attitude and desire to be a team player.


• Ability to communicate professionally and effectively with patients, physicians, and other team members.


• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. 

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits: 

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance


• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options


• Work-Life Balance: Paid Time Off plus 9 paid holidays annually


• Wellness Support: Robust wellness program and employee assistance services


• Commuter Benefits: 70% of Tri-Met transit pass covered


• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.


• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.


• Dedicated to providing the highest value care tailored to the needs of each unique patient.


• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments: 

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.


• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.