Surgery Scheduling Support

The Surgery Scheduling Support will monitor and distribute all incoming voice mail, hospital calls, faxed material which comes into the Surgery Scheduling Department. The roll will manage time to index daily documents and requests received from all Iowa Ortho clinics into NextGen for accurate and timely tasking to the patient’s EMR. Daily indexing and tasking of patient requests and follow up will provide a queue for Surgery Schedulers.

Key Responsibilities:

• Monitor multiple incoming phone and fax folders; process all requests into workable tasks for schedulers
• Save all patient documentation to the appropriate medical record
• Excels at managing multiple tasks simultaneously while upholding meticulous attention to detail and accuracy
• Work and route unrelated surgery concerns to appropriate personnel in a timely fashion to allow for exemplary service to referral source
• Distribute all other miscellaneous faxes or requests to appropriate personnel or departments per the fax routing procedures
• Monitor and distribute trauma consults from outside facilities and distribute to surgeons with professional communication skills.
• Assist with clerical tasks assigned by supervisor and surgery scheduling team.
• Maintain Medical Records Integrity
• Assist with other duties as assigned
• Proactively investigates, secures, and tracks patient records for upcoming surgeries, ensuring accuracy and efficiency in the scheduling process. 

• 60 hours of accredited college credits plus 2 years of medical office experience
• Or Medical certification (CMA, LPN) plus 2 years of medical office experience 
• Previous customer service experience preferred
• Medical terminology knowledge required
• Bilingual preferred
• Excellent communication skills (verbal and written)
• Intermediate computer skills; Excel knowledge
• EMR/EHR experience in a practice management system
• Ability to work independently with minimal supervision
• Ability to multi-task between faxes, indexing and on site training/support
• Ability to handle high volume of documents and make good judgment calls on routing information

Why Choose Iowa Ortho? 

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care: 

• Innovation that Drives Positive Outcomes (I) 
• Motivation for Exceptional Care (M) 
• Passion for Quality in Everything We Do (P) 
• Accountability Through Open and Honest Communication (A) 
• Commitment to Continued Growth (C) 
• Teamwork (T) 

Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more. 

Center of Excellence:?Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care. 

Cutting-Edge Environment:?Work in a state-of-the-art facility that embraces the latest advancements in medical technology. 

Team Atmosphere:?Join a collaborative team that supports one another and is committed to enhancing patient care. 

Professional Growth:?Opportunities for career advancement and continuous learning. 

our team and be a part of our commitment to delivering gold-standard healthcare!? 

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk. 

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test. 

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.