Surgery/Special Unit Coordinator

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Surgery/Special Unit Coordinator, you play a vital role in ensuring the seamless operation of the unit by managing all scheduled and unscheduled procedures, admissions, and appointments. Your responsibilities support the clinical team by coordinating logistics, maintaining accurate records, and serving as a central communication point between patients, families, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment. By keeping the unit running efficiently, you enable caregivers to focus on delivering the exceptional care that patients expect from Cleveland Clinic.

A caregiver in this position works 8:30am—5:00pm 

A caregiver who excels in this role will:   

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  

• Validate patient physician information and ensures accurate collection.  

• Identify patients in need of financial counseling to ensure appropriate payment of services.  

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  

• Receive orders and processes as indicated by provider and schedules according to protocol.  

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  

• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience  

• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software  

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding  

• Knowledge of Microsoft Word and Excel applications