Surgical Concierge

Edmonds Eye is a progressive ophthalmic medical and surgical practice. We are searching for a Surgical Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Our staff includes a nationally-recognized team of specialized ophthalmic surgeons and optometric physicians, with vast clinical experience in a wide variety of eye surgical services.

Our team is our most valuable resource, so we cultivate a team-oriented environment where caring staff are rewarded for and take pride in providing outstanding patient care. Join our team to work with high-quality people, have pride in the results being delivered, and have growth opportunities in an expanding industry.  

An ideal candidate will be patient-focused with a love for the senior community.

Duties/Responsibilities:

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serving as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G-Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education and Experience:

• High School diploma or equivalent.
• Sales experience is a plus.

Benefits:

• Competitive Salary $19.00 - $27.00
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement