Surgical Coordinator

Reports To: Practice Administrator 

Status: Nonexempt, Regular, “At Will” Work Status, Full-Time

POSITION SUMMARY

A surgical coordinator is responsible for educating, guiding, and facilitating appointments for patients during their surgical journey with Milwaukee Eye Care. They work closely with surgeons and optometrists to provide a great patient care experience. The position involves direct patient interaction as well as multiple administrative tasks.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Requires full range of body motion including handling and lifting patients. May require standing and walking for extensive periods of time and/or prolonged sitting. Requires excellent communication skills and a keen understanding of patients with sensory impairments. Must be able to express a caring attitude while performing the required tasks with accuracy and efficiency. Requires normal range of hearing and eyesight. Possible exposure to communicable diseases, toxic substances and other conditions common to a medical clinic environment.  

RESPONSIBILITIES

• Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient
• Screens patient medical records to ensure all information needed is included
• Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions
• Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician
• Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care  
• Communicates with staff at the surgery center to relay all demographics and surgical procedure details
• Processes insurance authorizations and medical clearance for surgery when necessary
• Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately
• Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete
• E-prescribes post operative eye drops to pharmacies with MD/OD direction
• Answers calls and returns all voicemails in a timely manner
• Verifies coding for surgical procedures, utilizing proper modifiers if needed  
• Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record
• Participates in all department meetings
• Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc.
• Understands and can answer questions about insurance benefits related to surgery

REQUIREMENTS

• Organized and meticulous with a sharp eye for detail
• Knowledge of medical terminology 
• Excellent time management skills
• Skill in gathering, analyzing, and evaluating data  
• Skill in written and verbal communication, problem-solving and decision making
• Empathetic and considerate
• Proficient in Microsoft Office and Outlook

QUALIFICATIONS

• High school diploma or GED
• Minimum two years of experience in a medical setting, preferably with surgery scheduling or administrative tasks
• Minimum experience may be substituted with equivalent education or degree