Surgical Scheduler

Inova Orthopedics Springfield is looking for a dedicated Surgical Scheduler to join the team. This role will be Full Time, day shift Monday to Friday 7:30 am – 4:00 pm  

The Surgical Scheduler is responsible for scheduling all surgical procedures and ensuring that the appropriate clinical and insurance coding information is collected for the surgery schedule. This role receives scheduling requests from various sources, including providers, call centers, and clinics, and schedules the procedure following established guidelines and leadership directions. The Surgical Scheduler plays a pivotal role in the surgical team, ensuring that all procedures are efficiently scheduled and coordinated. This position is vital for maintaining the smooth operation of the surgical unit, as accurate scheduling impacts everything from patient care to resource allocation.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Surgical Scheduler Job Responsibilities:

• Schedules and coordinates all surgical procedures, ensuring adequate time is allocated according to the physician's historical OR time slots. Obtains and enters the necessary booking information from the surgeon/office requesting surgical time. Schedules procedures for patients in a computerized scheduling system. Accurately and completely obtains required information in the scheduling process, ensuring the correct patient and procedure requested has been scheduled. 
• Responsible for obtaining prior authorizations for procedures/surgeries. This may include outside scheduling and/or surgical scheduling responsibilities. Makes attempts to schedule similar types of cases in the same room to increase efficiency. 
• Communicates special equipment, instruments, and supply requests to appropriate care team members. 
•  Refers conflicts and procedural questions to the OR Clinical Coordinator or designee. 
• Obtains missing patient information, equipment needs, CPT codes, and special requests from the physician's office for a complete and accurate surgical posting.
• Ensures accurate order entry process, clear and concise communications, timely and professional guest relations, medical record maintenance/analysis, and various clerical duties within the scope of the role. 
• Serves as a liaison between patient and medical staff. 
• Collaborates with various care team members to improve patient experience. 
• Coordinates appropriate orders sent to pre-eval clinics or providers for clearances/labs/imaging if needed. 
• Ensures surgical packets with pre & post-operative instructions are sent to patients/caretakers as needed.
• Coordinates any co-surgeons/assists as needed. 
• Ensures correct codes & times.
• Ensures any necessary pre-operative exams/testing are completed prior to the surgery date. 
• Ensures patient notification of any changes to the date/time of surgery or related appointments. 
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 3 years of scheduling experience in a healthcare revenue setting, or 2 years of scheduling experience at Inova

Preferred Qualifications:

• Bilingual in Spanish 
• Orthopedics / Sports medicine front desk scheduling experience – 3 years