Surgical Scheduler

Our physicians provide surgical services at the local hospitals. The Surgical Scheduler provides planning and services for the patient. Facilitate the scheduling and performance of surgical procedures; provides support paperwork and documentation to patients and physicians; maintains awareness of various HMO, PPO, and insurance carrier restrictions to assure all necessary criteria are met prior to surgery.

• Meet or call prospective surgery patients to determine date, time frame and facility for procedure. Initial contact will be made within 2 business days
• Check patient insurance coverage, determine if referral or authorization for surgery is needed, and start process if needed
• Set time, date and location for procedure; arrange pre-operative testing and/or exam as needed
• Prepare and provide pre-op patient packet either in person or by mail
• Advice and counsel patient regarding food, fluid and medication intake and restrictions prior to surgery
• Maintain excellent communication with surgery patients, including returning phone calls promptly
• Answer telephone lines; make, reschedule, or cancel appointments, forward or take messages as needed
• Maintain charts in EHR to indicate status of case, billing and insurance

High school diploma or equivalent, two years of customer service experience in a healthcare setting. Excellent understanding of medical terminology. Must be able to positively communicate and interact with patients and co-workers. Proper grammar, spelling and punctuation needed.