What You’ll Do

Lead Conversion & Surrogate Recruitment

• Respond to inbound surrogate leads quickly and professionally (phone, email, text, and approved platforms).
• Present our surrogacy program with confidence, including compensation, timelines, and requirements.
• Conduct consultative screening calls to assess qualifications, motivation, and fit.
• Overcome objections, answer questions, and guide candidates from inquiry through completed application.
• Meet and exceed monthly conversion goals (speed-to-lead, application completion, qualified-to-screened, screened-to-approved).
• Own follow-up: keep candidates warm, engaged, and informed at every stage.

Sourcing & Social Media

• Proactive candidate sourcing through referrals, outreach, social media, and community/industry networking.
• Build and maintain a pipeline of pre-qualified candidates ready to enter the program.
• Collaborate with marketing to support recruitment content (captions, FAQs, short videos, live Q&As as needed).
• Represent Family Inceptions at industry events and community outreach when applicable.

Screening, Intake & Onboarding

• Conduct preliminary assessment interviews using company guidelines and legal requirements.
• Coordinate medical records retrieval, following up with clinics and providers as needed.
• Manage onboarding paperwork in coordination with the Administrative Support Coordinator.
• Ensure all documentation is complete, signed, and properly filed before advancing any candidate.
• Maintain applicant profiles, data integrity, and file security on company platforms.
• Maintain accurate candidate records and real-time pipeline stages in our CRM/ATS.
• Track outreach activity, lead status, and conversion metrics; report weekly on progress, bottlenecks, and opportunities.
• Support process improvements that increase conversion rates and reduce drop-off.
• Coordinate candidate scheduling, assessments, and required steps with speed and attention to detail.

Candidate Experience & Collaboration

• Follow up proactively with candidates at every stage of qualification and onboarding.
• Serve as a subject matter expert on the surrogacy process, legal aspects, and medical procedures.
• Coordinate with Journey Managers for smooth handoffs and continuity of care.
• Communicate exclusively through company-approved systems (Dialpad, Microsoft Teams, email).
• Ensure compliance with HIPAA, ethical standards, and applicable federal and state law.

What We’re Looking For

• Previous surrogate who has personally completed at least one surrogacy journey.
• Bachelor’s degree preferred.
• 2-7+ years of recruiting, intake, sales, or talent acquisition experience with a track record of sourcing, screening, and converting candidates.
• Outgoing personality; comfortable on camera and confident as a public-facing representative.
• Strong comfort with high-volume pipelines, fast follow-up, and structured conversion workflows.
• Experience with intake processes, candidate screening, or client-facing roles in a service-oriented environment.
• Proficiency with CRM/ATS systems (Applicant Tracking Systems), reporting, and data accuracy.
• Comfortable using social platforms (Instagram, TikTok, YouTube) for outreach and basic content collaboration.

You Thrive When You Can…

• Connect with people and provide comfort during emotional, sensitive conversations.
• Juggle multiple candidates, priorities, and deadlines without dropping the ball.
• Communicate clearly across phone, email, video, and social media.
• Stay composed and professional in high-pressure situations.
• Work independently and stay self-motivated in a fully remote environment.

What We Offer

• Salary range: Based on experience.
• Full benefits: medical, dental, vision, life, 401(k) match.
• 11 paid holidays, paid time off, and sick leave.
• Educational assistance.
• Flexible scheduling.
• Fully remote: work from anywhere in the U.S.
• Professional development opportunities.
• A mission-driven team that genuinely changes lives every day.

Equal Opportunity Employer