Surveillance Agent

Job Summary: 

• Responsible for providing and maintaining a covert and proactive Surveillance operation which protects and enhances the overall operations of the company. 
• Perform all duties in accordance with policies and procedures.  

Qualifications:  

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• Minimum of six months previous Casino Surveillance experience. 
• Be at least twenty-one years of age, with high school diploma or equivalent. 
• Must have a high degree of working knowledge of all casino games.  
• Must possess excellent written and verbal communication and organizational skills. 
• Must be able to work any day of the week and any shift and willing to work unscheduled shifts on short notice.  
• Must have basic computer operational skills and be able to get along with co-workers and work as a team. 
• Must be able to read, write and speak English fluently.  
• This skilled position requires a high degree of personal integrity.  

Essential Job Functions:  

• Complete reviews and observations in a timely manner with accuracy. 
• Daily Log entries and reports are to be precise including who, what, when, where and why. 
• Detect and report any illegal or unusual activities to the surveillance manager and/or shift supervisor. 
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. 
• Perform other duties as assigned.   
• Must respond calmly in crisis and highly stressful situations.  
• Must work independently and in a group.   
• Must distinguish colors and/or markings.  
• Conduct clandestine surveillance of slot machines, table games, and cashiers cage, hard/soft count rooms, etc.  
• Ensure adherence to and perform all duties as required by departmental manual, standards and procedures. 
• Operate closed circuit television, video recording devices, remote control devices, and computers using MS Word and Excel. 
• Thorough knowledge of gaming regulations, casino games and house gaming rules. 
• Proactively notify management of any gaming, procedural and policy violations. 
• Demonstrate impartiality and confidentiality of all actions and behaviors observed.  
• Maintain visual attention and mental concentration for significant periods of time. 
• Install, Move, and diagnose equipment malfunctions. 
• On call 24 hours a day. Properly mount and secure equipment.  
• Able to climb ladders and go into tight spaces. 
• Maintain CCTV equipment with documentation.  

Work Environment and ADA Requirements: 

• Must be able to lift, push, pull and carry at least 75lbs.  
• Must be able to stoop, bend and reach.
• Must be able to listen and respond to visual and aural cues. 
• Must be able to sit for long periods of time. 
• When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. 
• Must be able to reach 6 feet into the air. 
• Must be able to hold 15 lbs. with outstretched arms.  

Required Work Cards/Licenses/Certificates: 

• Gaming Registration