Surveillance Agent

Shift: Varies
Position Type: Full-time, Non-exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: $28.20/hr. (Dependent on experience). 
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

Maintain the integrity of the Casino’s gaming operations through effective CCTV monitoring and investigation of the casino’s activities on a per-shift basis. Notify surveillance shift supervisor of non-compliance with regulations, internal controls, and rules of the games, as well as when integrity of assets are compromised. Document violations and remedial measures taken. Cooperate with Casino when surveillance coverage is required.

SUPERVISORY SCOPE

• None

ESSENTIAL DUTIES / RESPONSIBILITIES

• Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution.
• Ensure quality observations and investigations in the Surveillance Department on assigned shift.
• Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
• Protects casino and hotel assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
• Assists with directing the flow of surveillance reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality.
• Ability to work as a team in an effort to develop fellow surveillance team members and the Surveillance Department.
• Maintain high service levels in the Surveillance Department.
• Create daily activity reports and prepares necessary reports for management.
• Coordinates, with the Surveillance Management, when surveillance discovers a matter which needs further investigation or attention as appropriate.
• Incorporates information throughout the department, by attending regularly scheduled departmental meetings.
• Observes, documents, records and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management for proper resolution.
• Reviews surveillance video and reports, providing detailed information to Surveillance Management as needed.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Other duties and responsibilities as assigned.

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

Skills and Abilities:

• Ability to quickly add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Must successfully pass a basic skills math test.

PREFERRED

Education and Experience:

• Associates Degree.
• Two (2) years minimum work experience in gaming industry with an emphasis in table games, surveillance, investigative revenue audit, or cage operations
• Or, 3 years of active duty military service with honorable discharge, in lieu of experience in gaming industry.

Skills and Abilities:

• Proven ability to learn: casino fraudulent crimes, how to detect such crimes, and how to document court admissible evidence of such crimes.
• Proven ability to learn how to operate an extremely complex CCTV system.
• Proven ability of developing and maintaining excellent relationships with the various business units within gaming operations.
• Strong attention to detail while observing activity on a CCTV system.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.