Surveillance Manager

Essential Job Functions:
 Manage the department to achieve an effective and economic operation.
 Communicate with Indiana Gaming Commission, Judicial System, state, local, and federal law enforcement agencies, Security, management, and Human Resources.
 Coordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
 Assure gaming integrity and the protection of assets.
 Develop, enforce, and adhere to departmental policies and procedures.
 Assist in training of departmental staff
 Monitor surveillance activities to assure compliance with policy and procedures and to report all irregularities to appropriate management or agency.
 Operate, program, and fully understand the surveillance system and associated equipment.
 Document observations, events, and incidents.
 Supervise, evaluate, as needed, observers.
 Develop work schedules to ensure shifts are adequately staffed.
 Manage duties, coach and counsel, and evaluate performance of department employees.
 Complete a daily shift report of activity for submission to the Director.
 Review shift reports for accuracy and precision.
 Appraise Director of shift activities and staff member activities.
 Assure gaming integrity and the protection of company assets.
 Recruit, hire, and ensure staff is properly trained.
 Write and submit surveillance activity reports to the Indiana Gaming Commission and senior management.
 Perform special monitoring and investigations as directed.
 Coordinate the purchase, installation, and maintenance of department related equipment.
 Responsible for immediately informing on-site IGC Agent on duty, Security of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
 Perform other surveillance duties as assigned.
 Attend, and assist as needed, training provided within and outside the department.
 Perform duties and responsibilities of the Director in his/her absence.
Job Qualifications:
 Experience Required: A minimum of five years experience in surveillance or another related field in the Casino Industry. Previous related administrative and supervisory experience.
 Education Required: High school diploma or equivalent.
 Skills, Knowledge and/or Abilities Required: Knowledge of the gaming industry, ability to prepare a budget for departmental operation, operation and knowledge of CCTV equipment, ability to communicate effectively, and interpersonal skills. Must have a good knowledge of mathematics and calculation ability.
 Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
 Other Specialized Requirements: Ability to lift up to 50 pounds, work in a confined space, color and symbol identification, normal gripping skills in the hands and fingers, kneeling, lifting, standing, or sitting, for long periods of time, stooping and twisting occurring on a daily basis.