Surveillance Shift Manager

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Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary: 

Conducts clandestine surveillance of all gaming activity including slot operations, cashier cage, count room, main bank, and Security operations. 

Primary Duties and Responsibilities:

• Promotes superior guest service.

• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.

• Assists Surveillance Manager & Director in supervising activities of Surveillance Agents.

• Utilizes the necessary surveillance equipment to respond to, identify and record questionable activities as prescribed by the WA. State Gaming Board and internal controls. 

• Works very closely with Security Supervisors to coordinate the combined efforts of both departments.

• Assumes responsibility of the Surveillance Department during the Manager & Director’s absence.

• Performs the duties of a Surveillance Agent on the days when the Surveillance Agent is not available.

• Assists in the training of Surveillance Agents.

• Maintains confidentiality of sensitive information.

• Performs other duties as assigned. 

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• Two (2) years of casino surveillance department experience in a high-volume, complex casino environment with table games.

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• Ability to work in a secluded, enclosed environment for extended periods of time.

• Must possess strong reading, listening, writing, and visual skills and hand-eye coordination.

• Must be able to observe and report in an objective manner. 

• Knowledge of state regulations, casino internal controls, and casino policy and procedures.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Work Shift:

Wages:

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