Surveillance Shift Manager

Job Description:

Oversees the shift during surveillance operation.  Protects the assets of the gaming property, patrons and employees. Oversees day-to-day Surveillance operations to ensure that all rules and regulations are being followed.  Maintains confidentiality of all privileged information.

Core Responsibilities:

• Act as the department representative in the absence of the Surveillance Manager and/or Director.


• Oversees Surveillance team and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.


• Implements and participates in staff development and training programs.


• Completes and conducts disciplinary actions


• Must have working knowledge and be able to utilize the Gaming data systems that are available to Surveillance.


• Reports immediately, in writing, all Surveillance video equipment malfunctions and/or gaming irregularities as noted during working hours to the Surveillance Manager / Director as per stablished protocol.


• Assists with Weekly and Monthly Surveillance reports.


• Maintains familiarity with current Gaming Regulations, Policies and Procedures.


• Adheres to and enforces all Company Personnel Policies and Procedures and Department Standard Operating Procedures.


• Provide Surveillance of Gaming Operations for the purpose of identifying procedural violations and illegal activity.


• Ensures compliance with State and Federal Law, New York State Video Lottery Regulations, Internal Controls, Policies and Procedures - identifies and reports any such violations in accordance with established protocol.


• May participate in any internal or external investigations conducted by Suffolk Off-Track Betting, or authorized Law Enforcement Agency.


• Reviews, prepares and submits reports and documentation pertaining to Surveillance operations.


• Maintains data files on suspect activity, criminal activities, medical incidents, procedural infractions, etc. according to established protocol.


• Work with all other Surveillance Shift Managers in making sure staffing levels are adequate for days and shifts as required to maintain compliance.


• Use of audio/video equipment to observe business operations.


• Comply with confidentiality regulations regarding all Surveillance information including, but not limited to camera coverage, investigations and proprietary material.


• Verify and account for Surveillance records, reports and camera views.


• Maintain current knowledge of camera locations and viewing angles.


• Monitor Gaming facility intrusion and panic alarms.


• Report promptly all camera and equipment deficiencies.


• Must be a role model for all staff and lead by example.


• Other duties as assigned

Qualifications/Requirements:

• High School diploma or equivalent required.


• Minimum 3 years’ surveillance experience.

• Minimum 3 years’ supervisory experience.


• Intermediate computer skills; including Microsoft Word, Excel and Outlook.


• Must be able to obtain a New York State Gaming License.

Other:

• Weekends, Holidays, swing shift, grave shift work may be required.

Benefits and Perks

• Medical


• Dental


• Vision


• Short Term Disability (STD)


• Long Term Disability (LTD)


• Life Insurance


• Aflac


• Pension


• Deferred Comp


• PTO


• Employee Discount Program and more….