Surveillance Supervisor

Role Responsibilities:

• Protects assets and maintains integrity of the company using clandestine surveillance operations.


• Supervises and trains Surveillance Agents according to standard operating procedures.


• Observes and records any irregular activities as required.


• Recommends policy changes to the Director of Surveillance.


• Acts as a role model and always presents oneself as a credit to JACK Casino Cleveland and encourages others to do the same.


• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.


• Must have a broad knowledge of games and casino rules, procedures and administration.


• Knowledge of the laws and regulations affecting the casino industry is required.


• Must be familiar with camera equipment and those methods of operation and recording as required.


• Must know those methods of cheating games, and other related activities.


• Must be able to identify those cheating methods and other irregular activities.

Knowledge, Skills, & Abilities: 

• Must be able to work independently.


• Must be able to sit, stand or walk for long periods of time (4 hours).


• Must be able to respond calmly and make rational decisions when handling employee conflicts.


• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.


• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.


• Respond to visual and aural cues.


• Must have the manual dexterity to operate a computer and other necessary office equipment.


• Must be able to tolerate areas containing dust, loud noises and bright lights.


• Must be able to work varied shifts, weekends and holidays as needed.


• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.


• Must be able to get along with co- workers and work as a team.


• Must present a well- groomed appearance.


• Ability to speak distinctly and persuasively.


• Must be able to read, write, speak, and understand English. 

Education & Experience Requirements:

• High School diploma/GED required


• 2 Years previous experience required


• Must possess excellent basic math skills.


• Must be able to successfully pass written and/or oral tests on a periodic basis, displaying knowledge of all facets of the Gaming Operation.


• Excellent interpersonal, communication, team-building and problem-solving skills are required.


• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.


• Must have the manual dexterity to operate the following equipment: Monitors, switches, computers, controllers and cameras.


• Must be able to maneuver to all areas of the casino.


• Must be able to work and maneuver in close quarters.


• Must be able to sit or stand for long hours observing numerable CCTV screens.


• Must be able to see and also remember the specific details of incidents and persons.


• Must be able to lift 20 pounds.


• Must be able to give court testimony when necessary and write detailed reports.


• Must be able to bend, stoop, reach, kneel, make rational decisions when handling guests' demands in a fast pace environment.


• Excellent vision (including peripheral) is needed to protect the games.


• Must be able to read, write, speak, and understand English.


• Must be able to respond to visual and aural cues.


• Must be willing to work any day of the week and any shift.


• Must be able to get along with co-workers and work as a team.


• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.


• Must be able to identify those cheating methods, and other irregular activities.


• Must be able to get along with co-workers and work as a team.


• Must present a well-groomed appearance.


• Must be 21 years of age.

License Requirements:

• Ability to obtain a Gaming Occupational License within the State of Ohio.