Essential Job Functions

Position: Surveillance Supervisor  in Training      

Department: Surveillance  

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·         Directs special observations as requested by Surveillance Management or Casino Management.

·         Supervise, schedule, and evaluate surveillance operators.

·         Communicates clearly and directly with Surveillance Operators concerning performance expectations, productivity, and accountability.

·         Oversees the implementation of departmental policies and goals.

·         Responsible for continuing training in surveillance technology.

·         Monitors that the CCTV/CCVS system is safe and secure and performs troubleshooting when necessary.

·         Responsible to know all policies and procedures of all departments on the gaming floor.

·         Reports any violations of procedures to the appropriate personnel.

Secondary Responsibilities:

·         Creates and maintains working relationship with the West Virginia Lottery, security, and casino management.

·         Ensures the proper logs are being maintained on their shift.

·         Ensures that the secure gaming areas are being monitored by operators.

·         Creates reports on a timely basis

·         Maintain a safe, clean, and hazard free work environment.

·         Complete various administrative and technical tasks as assigned by the Director of Surveillance.

Normal Working Hours: (Shift, days)

·         Hour and days off will vary depending on business requirements including nights, weekends, and holidays.

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the 5 Star Mobil service standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         Minimum 2 years in casino surveillance.

·         Must be card count certified or be able to obtain card count certification within three months

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         High School Diploma or G.E.D. preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Excellent communications skills – phone, in person

Technical Requirements:

·          Working Knowledge of digital surveillance systems

Computer

Experience               Software                   Skill Level (Beginner, Intermediate, Advanced)

Word Processing:  Intermediate               

Spreadsheet:  Intermediate

Database:  Beginner

Programming:  Beginner

Calendars:  Beginner

Internet:  Beginner

Hardware Installation:  Beginner

Technical Skills      Skill Level (Beginner, Intermediate, Advanced)

Typing (WPM):  Intermediate

Data Entry:  Beginner

Other:

Location of Work                                                               YES                            NO

Indoors                                                                       Yes

            Heated                                                                       Yes

            Temp. Fluctuations                                                                                     No

            Outdoors                                                                                                        No

            Below Ground                                                          Yes    

            Elevated Areas                                                                                             No

            Personal Protective Equipment Required                                               No

Work Postures        Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),                                                Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Standing:  Infrequent                                 

            Sitting:  Continuous            

            Walking:  Infrequent                       

            Climbing:  Rarely                            

            Bending / Stooping:  Rarely                                  

            Overhead Reaching:  Rarely                    

            Arm/Hand Movement:  Continuous                                             

            Hand/Eye Coordination:  Continuous                                         

            Other (Define):

Lifting Requirements

Frequency (choose 1 per movement)

Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Amount         10 lbs. or less, 11-20 lbs., 21-30 lbs., 31-40 lbs., over 41 lbs.                                                                                    

            Horizontal Lift:  Rarely 10 lbs. or less                                                                                                                   Overhead Lift:  Rarely 10 lbs. or less

Floor to Waist Lift:  Rarely 10 lbs. or less                                                                                                            Grasping:  Rarely 10 lbs. or less                                                                                                                           Push/Pull:  Rarely 10 lbs. or less                                                                                                                          Carrying:  Rarely 10 lbs. or less                                                                                                                            Other (Define):                                                                                                                                                                                                                    

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

·         Director of Surveillance

·          

Other Requirements:

·         Consistent demonstration of the Ten Essential Attributes

·         Must be able to obtain a state issued gaming license.

*Requirements are subject to change