SVP, Area Market Leader

The Area Market Leader plans, organizes, collaborates and controls all day-to-day activities of the assigned Market Area reporting the Chief Banking Officer.

They are responsible for the management of the Bank's activities in the assigned market to ensure maximum profits commensurate with the best interest of shareholders, customers, employees, and the public.

They provide a high level of customer service and ensures compliance with Bank policies and procedures. The position of Area Market Leader assists in attaining established Bank operational and financial goals. Performs supervisory duties of staff and coordinates staff for coverage in all related areas of the market.

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

• Supervises and works closely with area marketing manager (if applicable), area branch managers, and other staff in developing short and long-term plans and programs for the market area to meet the expressed budget and goals of the Bank; conducts frequent meetings with staff members of the market area.
• Supervises and implements major operational projects related to facilities, products and services, technology, standardized procedures as assigned.
• Engages in business development activities through a network of contacts developed. Works closely with assigned team to meet and exceed assigned area goals for business development
• Works closely with the assigned executive officer to implement the Bank’s strategic plans, develops area budget, reviews reports; organizes planning and reviews and approves major projects involving functional changes within the market area.
• Interfaces with the Chief Credit Officer to monitor compliance with credit policy and team for credit quality, pricing, credit approvals, origination & reporting, and policies and procedures to fully implement the policies of the Bank within the market area.
• Maintains advanced knowledge and awareness of financial industry status and trends.
• Responds to inquiries or refers inquiries to the appropriate department or person and exhibiting the necessary follow through with customers and/or staff involved.  
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing. Supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
• Processes, solves and answers complex customer transactions, problems or inquiries.
• Understands use of all systems to assist customers when needed, resolve issues, or direct to proper bank personnel.
• Assumes responsibility for various department functions in the absence of staff members or in overload situations.
• Demonstrates knowledge of and adherence to EEO policy; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.