Svp, IT

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SVP, Information Technology

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

We are seeking a strategic, business-oriented Senior Vice President of Information Technology to lead and scale our global technology function. This role operates with full accountability for enterprise IT strategy, cybersecurity, infrastructure, and technology-driven value creation.

As a key member of the leadership team, the SVP of IT will serve as a trusted advisor to the CEO and executive leadership, shaping long-term strategy, enabling growth, and ensuring the company’s technology platform supports a highly scalable, secure, and innovative BPO environment.

This role requires a leader who can balance strategic vision, operational excellence, and client impact, while leading transformation across a complex, global organization.

At VXI, we don’t rely on the way things have always been done. We are built for agility, speed, and results. We question and measure everything. Results driven, focusing on execution. Fiercely proud of our startup DNA.

Responsibilities

Executive Leadership & Strategic Partnership

• Serve as the senior-most technology advisor to the CEO and executive team, influencing enterprise strategy, investment decisions, and long-term growth initiatives
• Translate business strategy into a clear, actionable technology roadmap that drives measurable business outcomes
• Engage with executive leadership and, where relevant, the Board on technology direction, risks, and opportunities

Business Value Creation & Client Impact

• Partner closely with operations, delivery, and commercial teams to leverage technology as a driver of client value, operational efficiency, and competitive differentiation
• Engage directly with key clients and prospects to align technology capabilities with customer needs and support business development and retention efforts
• Identify and implement solutions that enhance customer experience, productivity, and service delivery at scale

Technology Strategy, Innovation & Transformation

• Define and execute a forward-looking IT and digital strategy that enables growth, scalability, and innovation
• Lead enterprise-wide transformation initiatives, modernizing infrastructure, systems, and operating models
• Drive adoption of emerging technologies (e.g., automation, AI/ML, advanced analytics, and DevOps practices) to enhance capabilities and efficiency
• Champion a culture of innovation, continuous improvement, and data-driven decision-making

Cybersecurity & Risk Management

• Own and continuously evolve the organization’s cybersecurity strategy, policies, and operating model
• Ensure protection of enterprise systems, data, and client environments through robust frameworks and controls
• Lead regulatory compliance, risk management, and incident response planning

IT Operations & Global Infrastructure

• Oversee global IT operations, including infrastructure, networks, cloud environments, and end-user services
• Ensure high availability, performance, and scalability of systems supporting distributed, high-volume operations
• Optimize vendor strategy, sourcing, and technology investments to drive efficiency and performance

BPO & Contact Center Technology

• Lead IT capabilities that support large-scale BPO and contact center environments, including CX platforms
• Enable seamless, secure, and high-performing technology environments across geographically distributed operations
• Continuously improve service delivery, uptime, and operational resilience in client-facing environments

People Leadership & Culture

• Lead and develop a high-performing, globally distributed IT organization
• Foster a culture of accountability, collaboration, innovation, and operational excellence
• Attract, retain, and develop top technology talent in a competitive market

Qualifications

Required Experience

• Bachelor’s degree in information technology, computer science, or related field is required; MBA or advanced degree is preferred.
• 15+ years of progressive IT leadership experience, including 5+ years in senior executive roles (SVP, VP, or equivalent)
• Proven track record operating at enterprise or executive scope, leading end-to-end IT strategy and execution
• Deep experience in cybersecurity, risk management, and enterprise infrastructure
• Strong background supporting BPO, contact center, or technology-enabled services environments
• Demonstrated success leading large-scale transformation initiatives in complex, global organizations
• Experience partnering with business leaders to drive technology-enabled value creation

Technical & Functional Expertise

• Cloud platforms (AWS, Azure, GCP) and modern infrastructure architectures
• Enterprise systems, integrations, and IT service management
• Cybersecurity frameworks and governance models
• Contact center and CX technologies (e.g., Genesys, NICE, Five9 preferred)
• Automation, AI/ML, and digital transformation tools

Leadership Attributes & Competencies

• Strategic thinker with strong execution discipline and results orientation
• Proven ability to lead through transformation, change, and growth
• High EQ with the ability to build trust, influence stakeholders, and lead cross-functional teams
• Collaborative, decisive, and action-oriented leadership style
• Strong communicator with executive presence and the ability to engage clients and boards effectively

This description portrays in general terms the type and level(s) of work performed and is not intended to be all- inclusive, nor the specific duties of any one incumbent.

Location: Los Angeles, California
Reporting to: Chief Executive Officer
Travel: Occasional, both domestic and international
Compensation: The base salary range for this position is $240,000 to $260,000. This range reflects a good faith estimate in accordance with California law. Final compensation will be determined based on experience, qualifications, and overall alignment with the role. The total compensation package will include a performance-based incentive and comprehensive benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!