SVP, Market Development - Non-Profit Division

• Own and execute the NFP go-to-market strategy in alignment with Quatrro corporate objectives  
• Drive new logo acquisition, organic growth, cross-sell, and referral-based expansion  
• Develop and manage key referral relationships (boards, foundations, auditors, banks, consultants)  
• Partner with Marketing to execute targeted campaigns, thought leadership, events, and content  
• Lead proposal strategy, pricing collaboration, and executive-level sales engagement 

• Own market-level revenue, growth, and gross margin targets  
• Maintain and review pipeline health, conversion rates, and forecast accuracy  
• Conduct monthly P&L reviews in partnership with Finance and Practice Leadership  
• Address underperforming or low-margin clients through corrective action or transition plans  
• Establish and track KPI dashboards for revenue, retention, and client profitability 

• Serve as executive sponsor for key NFP clients  
• Ensure consistent client engagement cadence (QBRs, executive check-ins)  
• Monitor CSAT and Net Promoter Scores; lead response to escalations or at-risk accounts  
• Partner with Practice Leaders to ensure service alignment with client expectations  
• Own renewal strategy and retention performance for the NFP market 

• Represent Quatrro as a senior leader in the NFP sector  
• Drive speaking engagements, conferences, workshops, and published thought leadership  
• Oversee development of standardized NFP marketing materials and case studies  
• Sponsor innovation pilots (bundled services, outcome-based pricing, new offerings)  
• Monitor market trends, competitors, and acquisition opportunities  

• Lead and develop the NFP Market Team (Client Directors, Sales, Market Support)  
• Establish consistent KPIs and performance expectations across the market organization  
• Ensure strong coordination with Practice Leaders on staffing forecasts and capacity planning  
• Partner with Finance, HR, Technology, and Marketing to support growth objectives  
• Contribute to overall Quatrro leadership initiatives and culture 

• Revenue growth (new logo, organic, cross-sell)  
• Client retention and renewal rates  
• Gross margin and client profitability  
• Sales pipeline value, velocity, and conversion  
• Client satisfaction (CSAT / NPS)  
• Market brand presence and thought leadership impact 

• Sales-Supports the market team in efforts to grow sales with existing customers along with growing the customer base. Maintains operational capability to support new customers in an environment of rapid growth.
• Finance-Works closely with the Finance Team to provide required periodic reporting.
• Technology-Ensure through IT team that the technology is current and equipment and resources are adequately available to produce quality delivery and operational support.
• HR-Ensure staff’s compliance with company policies
• Third-party Contractors – negotiates with, selects and manages subcontractors and third-party providers, monitors performance, and takes corrective action as required.

• Assess/limits risk exposure to Quatrro
• Represents Quatrro to industry organizations
• Other duties as requested

• Leads and manages daily direct reports. Responsible for direct and indirect subordinates in the vertical

• Oversees the P&L for the Division

• Frequently serves as a representative of Quatrro to various organizations within the industry and broader community, displaying courtesy, tact, consideration, and discretion in all interactions.
• Continually serves as a representative of Quatrro to the clients, displaying courtesy, tact, consideration, and discretion in all interactions.
• Frequently negotiates contracts, answers questions from accounting staff, and interacts with division corporate staff.

• Strong work ethic and ability to work a variety of hours.
• Business travel as required.
• Excellent communication, presentation and negotiation skills

• 4-year degree in accounting, finance, or business, 15+ years of senior leadership key account management or client service management experience.
• Demonstrated success leading market growth, sales, and client relationships.
• Experience leading diverse, large, high-performing teams.
• Personable leader who enjoys developing relationships with clients and staff.
• High energy level and act as leader and mentor to team.
• Ability to empathize and hold staff/self-accountable for deliverables.
• Strong financial acumen with experience managing P&Ls and growth targes. Excellent presentation, written and verbal communication skills.
• Ability to successfully organize deliverables and manage priorities.
• Strong working knowledge of personal computers, and of Microsoft Word, Excel and PowerPoint

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