SVP of Dental Services

Reporting to the Chief Medical Officer (CMO), the SVP of Dental Services plans, directs, and monitors the delivery of dental services for Zufall Health Center. The SVP of Dental Services is a member of the health center’s Management Team with the purpose of enhancing the quality, efficiency, and the effectiveness of the Zufall Health Center operations. The SVP of Dental Services provides leadership and direct supervision of dental providers in a manner that ensures quality dental care. The SVP of Dental Services assists the CMO in implementing strategies that fulfill the mission, vision, goals and objectives, and strategies of the organization.   

Essential Functions, Duties and Responsibilities

• Provides leadership and expertise for clinical quality and effectiveness of the dental department.
• Evaluates and optimizes the care management approach, process of disease management, patient satisfaction, patient safety and develops processes to assure appropriateness of care and ancillary resource utilization. 
• Supervises all staff dental providers, volunteers and support staff to ensure compliance with Zufall Health Center Policies and Procedures, The Joint Commission standards and PCMH requirements. 
• Coordinates and integrates dental services with other patient care services to ensure continuity of care. 
• Acts as clinical liaison for the center with the local provider community, including physicians, hospitals, and laboratory services. Identifies partners in the community to enter into agreements for provision of subspecialty dental services.
• Provides dental care for patients of the Zufall Health Center, including but not limited to diagnostic and therapeutic assessments, treatment of conditions and illnesses within the scope of practice, referral and follow-up of patients.
• Reviews and approves CEU requests from dentists to ensure compliance with policy and relevance to licensure requirements.
• Develops and implements the daily dental schedule and PTO schedule.
• Oversees and implements training programs including residency training and other dental staff training.
• Provides an environment of quality improvement and cost containment that is data driven and develops systems to review utilization of resources and objectively measure outcomes of care in the health care center.  
• Monitors provider(s) productivity and meets financial goals of the organization.
• Participates as a member of appropriate committees and task forces assigned to improve quality and safety, to reduce organizational risk, and to support organization-wide risk management.
• Serves as Infection Control Officer and oversees and ensures safe practices with a focus on disinfection and sterilization. Along with the Director of Nursing, ensures safe infection control practices for staff and patients according to local, state, and national regulations and standards. Co-chair of the Infection Control Committee.
• Investigates and conducts root cause analysis on incidents and adverse events pertaining to dental care. Directs information on incidents as appropriate to medical staff and clinical support staff. Uses industry benchmarking to compare appropriate data.
• Acts as the facility’s resource, along with the Chief Medical Officer, in health risk reduction and keeps abreast of trends in the industry. 
• Develops statistical and qualitative reports on risk management trends and patterns and communicates this information effectively to staff, management team and the Board.
• Aids the Director of Operations and/or the Chief Operations Officer in analyzing patient complaints and grievances and directs inquiries to appropriate personnel.
• Ascertains that risks are minimized through follow-up and actions.
• Proactively recommends appropriate revisions to new or existing policies and procedures to eliminate or reduce risk and to prevent future occurrences.
• Presents summary information to outside legal counsel and to the Chief Executive Officer with an opinion as to potential for litigation.
•  Manages the documentation and computerized files of all dental claims. Maintains chain of custody on all dental records with outstanding claims, and maintains all evidence, documents, and communications on legal cases in a confidential manner. Sequesters dental records as necessary.
• Provides leadership in clinical performance improvement activities. Organizes and conducts peer reviews of dental staff charts.   
• Assists and participates in Management Team meetings, departmental meetings, Board meetings and other meetings as determined by the CMO and CEO.
• Participates and collaborates with the Management Team, facilitating teamwork and shared goals. Helps represent dental staff viewpoints to administration and relays administrative views to medical staff in a positive and proactive approach.
• Participates in community public health initiatives.  
• Performs other related duties as assigned by the CMO.

• Has excellent interpersonal and communication skills, with the ability to build consensus.
• Is comfortable working in groups and forming teams of providers, nonclinical staff and management.
• Understands how to create change, and how to implement the Model of Improvement and Care Model throughout the organization. 
• Has an appreciation of the importance of the clinical team, and what nursing, Patient Care Teams and operations bring to the patient care endeavor, and the strength of that clinical partnership. 
• Has knowledge of federal programs and community health centers.
• Has general knowledge of finance, reimbursement, budgetary and strategic planning in a health care institutional environment.
• Has knowledge of federal and state of New Jersey regulatory environment, reimbursement, and licensure/standards/certification as it relates to FQHC’s.
• Able to command respect and confidence with professional peers on direct provision, referral, and contractual basis.
• Has community awareness and sensitivity for the target and service area populations.
• Is committed to the mission and the values of Zufall Health Center.
• Is able and willing to work on as needed basis in order to meet operational needs of the clinic.
• Is proficient with computers, and knowledge of Microsoft Office applications including Word and Excel.
• Learn and apply the trauma informed care principles with the scope of the position

Education, Training and Experience

• DMD or DDS Degree. An additional year of clinical training is highly recommended.
• Master’s Degree in Public Health, Health Care Administration or Business Administration from an accredited university of recognized standing preferred.  
• Possession of a current, valid license to practice medicine in New Jersey in good standing.
• Possession of a valid DEA and CDS registration.
• BLS Certification
• Minimum 5 years clinical practice in an ambulatory care setting.
• Minimum two years supervisory/management experience in a community-based primary care setting.