Swedish Speaking Customer Service for Automotive industry

Mercier Consultancy MD is excited to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who have a passion for cars and excellent customer service skills. As part of our dedicated team, you will assist customers with their inquiries related to automotive products and services, ensuring a seamless communication experience in Swedish.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and features via phone, email, and live chat in Swedish.
• Provide assistance with product selection, features, specifications, and pricing.
• Support customers in troubleshooting issues and managing warranties and repairs.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Collaborate with dealership teams and technical staff to provide timely solutions to customer inquiries.
• Stay updated on new automotive trends and products to provide accurate information to customers.

• Fluency in Swedish (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, especially in the automotive industry, is preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle customer inquiries in a professional and efficient manner.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Willingness to work flexible hours, including weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...