Swedish Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Biotechnology industry. If you have a passion for science and a commitment to exceptional customer service, this role is ideal for you. You will be responsible for assisting clients with their inquiries regarding biotechnology products and services, all while providing top-notch support in Swedish.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, applications, and services via phone, email, and live chat in Swedish.
• Provide accurate information on product specifications, usage guidelines, and industry regulations.
• Assist customers with order placements, tracking, and managing account-related inquiries.
• Resolve customer issues and complaints swiftly to ensure a positive experience.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and service delivery.
• Stay updated on industry trends and company offerings to better serve customers.

• Fluency in Swedish (both written and spoken) is required; knowledge of English is a plus.
• Prior experience in customer service, preferably in the biotechnology or pharmaceutical sector.
• Strong communication skills with a customer-oriented approach.
• Ability to comprehend and communicate technical information effectively.
• Excellent problem-solving skills and a proactive approach to customer inquiries.
• Proficiency with CRM systems and familiarization with biotechnology concepts is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...