Swedish Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food, beverages, and customer satisfaction, this role is an excellent fit for you. You will assist customers in navigating our offerings and ensure they have an enjoyable experience while communicating effectively in Swedish.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Swedish.
• Provide information on product availability, menu options, and special promotions.
• Assist customers with order placement, modifications, and any returns or issues.
• Resolve customer complaints and concerns promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with kitchen and service teams to ensure seamless order fulfillment and customer experiences.
• Stay informed about food and beverage trends to provide knowledgeable assistance to customers.

• Fluency in Swedish (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably within the food and beverage industry.
• Excellent communication skills and a friendly, personable approach.
• Ability to demonstrate patience and empathy when dealing with customer inquiries.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Familiarity with customer service software and CRM applications.
• Availability to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...