Swedish Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is excited to announce a fantastic opportunity for Swedish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media and entertainment and enjoy engaging with customers to enhance their experience. As a part of our dedicated team, you will assist clients by providing information and support related to our entertainment products and services in Swedish.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services via phone, email, and chat in Swedish.
• Assist customers with subscriptions, content navigation, and troubleshooting issues.
• Provide clear and accurate information regarding promotions, features, and services.
• Resolve customer complaints and issues promptly, ensuring satisfaction.
• Document interactions thoroughly in our customer relationship management (CRM) system.
• Collaborate with technical teams to address and resolve service-related challenges.
• Stay updated on industry trends and service offerings to effectively assist customers.

• Fluency in Swedish (both written and spoken) is required; knowledge of English is advantageous.
• Previous experience in customer service, particularly in the media or entertainment sector is preferred.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong problem-solving skills and the ability to work effectively under pressure.
• A customer-focused mindset with a commitment to enhancing customer satisfaction.
• Proficiency in using CRM systems and general computer applications.
• Flexibility to work various shifts, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...