Swedish Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. You will serve as a vital point of contact for customers, assisting them with their telecommunications needs and ensuring a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, plans, and devices through phone, email, and chat in Swedish.
• Provide information on service features, billing inquiries, and account management.
• Assist customers with troubleshooting issues related to their telecommunications services.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical support and other internal teams to ensure timely resolution of customer issues.
• Stay up-to-date on the latest telecommunications products and services to better assist customers.

• Fluency in Swedish (both written and spoken) is required; knowledge of English is beneficial.
• Previous experience in customer service, particularly in the telecommunications sector, is preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Problem-solving skills and the ability to handle customer inquiries efficiently.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM systems and basic computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...