Swedish-Speaking Customer Solutions Consultant - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a Swedish-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. In this role, you will be the primary contact for Swedish-speaking clients, delivering exceptional customer solutions that enhance client satisfaction and engagement.

Working in a dynamic and collaborative environment, you will manage client inquiries, resolve issues, and provide customized solutions tailored to client needs. This is a fantastic opportunity to develop your career while benefiting from comprehensive relocation assistance.

Responsibilities

• Handle and resolve customer inquiries and issues for Swedish-speaking clients
• Deliver tailored solutions that meet client requirements
• Collaborate with internal teams to ensure effective and timely problem resolution
• Maintain accurate documentation of client interactions and solutions provided
• Identify opportunities for service improvements based on client feedback
• Support onboarding and training activities for new clients
• Stay informed about company products, services, and industry trends

• Fluency in Swedish and English, both written and spoken.
• Your native language and nationality must be clearly indicated in your C.V. and/or Cover Letter.
• Strong customer service skills with a proactive problem-solving attitude
• Excellent communication and interpersonal skills
• Ability to work independently as well as part of a team
• Attention to detail and a solution-oriented approach
• Previous experience in customer support or consulting roles is preferred
• Willingness to relocate to Sofia, Bulgaria with full relocation costs covered

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses