Swedish-Speaking Online Store Adviser - Sofia, Fully Paid Relocation

Mercier Consultancy is delighted to offer an exciting opportunity for a Swedish-Speaking Online Store Adviser based in Sofia, with fully paid relocation! In this role, you will support our Swedish-speaking clients by providing expert guidance and assistance to enhance their online shopping experience. You will play a vital role in helping customers navigate our digital store platform, resolving issues, and ensuring satisfaction.

As an Online Store Adviser, your duties will include addressing customer inquiries, troubleshooting problems, and offering tailored recommendations to optimize their shopping journey. This role demands a customer-focused approach and strong communication skills in Swedish and English.

Responsibilities

• Assist Swedish-speaking customers with online store navigation, orders, and payments
• Resolve customer inquiries and issues promptly and effectively
• Provide guidance and product information to enhance customer experience
• Manage communication through multiple channels including chat, email, and phone
• Maintain detailed and accurate records of customer interactions in the CRM system
• Collaborate with other teams to support smooth online store operations
• Stay updated on product offerings, promotions, and online store policies

• Fluency in Swedish and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service and communication skills
• Experience in online retail, e-commerce, or customer support is preferable
• Ability to multitask and handle multiple customer inquiries efficiently
• Detail-oriented with good problem-solving abilities
• Customer-focused mindset and professional attitude
• Willingness to relocate to Sofia with fully paid relocation support

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses