Swing Bed Coordinator & Provider Outreach Liaison

Description

The Swing Bed Coordinator & Provider Outreach Liaison is responsible for growing patient volume in the swing bed program and outpatient service lines. This role involves collaboration with inpatient unit, therapy services, marketing, and community services as well as other team members, providers, and management. In addition, the position will provide clinical support and fulfill job duties as necessary within their licensed, professional field.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient Volume Growth: Facilitate referrals and engage with the community to grow patient volumes, including managing the swing-bed referral intake process and leading the Swing Bed Committee.
• Education & Advocacy: Educate internal team members, community members and referring facilities on the Swing Bed Program and assist patients with discharge and follow-up.
• Collaboration: Work with internal and external stakeholders to support project goals.
• Referral Management: Manage the referral intake process and review referrals with the inpatient unit director.
• Data Management: Track and trend data, and compile and submit swing bed data, as necessary.
• Community Outreach: Organize and participate in community outreach events to promote new service lines and specialty services.
• Provider Networking: Develop and manage strong partnerships with external providers to support project goals.

JOB DUTIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital. 
• It plays an active role in communication with the physicians and others on the health care team.
• Increase awareness of clinical programs among targeted external physician offices.
• Conduct ongoing analysis to identify opportunities for new patient volume growth or service recovery.
• Collaborate with service line leaders and managers to gather and share market intelligence.
• Maintain a relationship and contact management database.
• Partner with director of marketing and community services to identify opportunities and participate in community outreach events and provide networking.
• Maintain up-to-date knowledge of regulatory guidelines and healthcare programs.
• Participate in committees and performance improvement activities.
• Maintain confidentiality of all patients, hospital, or physician related information
• Maintain orderly condition of assigned work area.
• Possess knowledge of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.

ADDITIONAL CLINICAL DUTIES

• Assist in providing patient care within the job-related tasks and duties within the individuals’ clinical profession within licensure and state practice acts.
• Manage and lead Grand Advantage classes for seniors to promote health and wellness.

ADDITIONAL DUTIES

• Displays accountability for actions and decisions for the total patient care process.
• Completes assigned daily duties.
• Accepts reassignment to other departments if necessary.
• Follows expected work practices.
• Displays thoroughness and accuracy of work.
• Works in a safe manner, including reporting unsafe equipment or the environment.
• Well organized, accepts assignments willingly and accomplishes them quickly.
• Anticipates problems and suggests solutions.
• Help is needed with duties not specifically assigned.
• Works steadily and always keeps busy.
• Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, and Geriatric
• Ability to work well with a diverse work team.
• Ability to work under pressure with time constraints.
• Ability to concentrate.
• Ability to work independently with minimal supervision.
• Good mental health and emotional maturity.
• Good personal grooming and hygiene.
• Ability to acquire and maintain current knowledge in physical therapy.
• Displays knowledge of sterile and non-sterile supplies, equipment, and procedures
• Demonstrates knowledge and practices of Universal Precautions
• Recognizes and respects the individual emotional, social, and cultural needs of Residents, including their religious beliefs.
• Always preserves the dignity and respect of all patients.
• Assists with daily, weekly, and monthly cleaning of work and storage areas.
• Possession of a genuine interest and concern for patient population that is served.

(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)

Requirements

EDUCATION AND/OR EXPERIENCE

• Education: LPN, RN, PT/OT, or PTA/COTA
• Experience: Prefer three years in healthcare marketing, hospital outreach, or a similar role, in addition to at least one year’s experience as a licensed, clinical nurse or licensed therapist/assistant. Previous experience in swing bed program, utilization review and case management preferred.
• Technical Proficiency: Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Project).
• Knowledge: Understanding of federal, state, and regulatory requirements in quality assessment, case management, and hospital systems.

CERTIFICATES, LICENSES, REGISTRATIONS

• Hold and maintain Illinois Licensure in associated field.
• CPR certification

PHYSICAL DEMANDS

• Prolonged, extensive, or considerable standing and walking
• Required to climb, balance, stoop, and kneel.
• Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT 

• Works in a well-light, climate-controlled setting
• May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials. 
• The noise level in the work environment is quiet to moderate.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows whether to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

BENEFITS

Please use the link below to visit our website for a list of benefits offered. 

Staff Benefits - Hillsboro Health 

SALARY DESCRIPTION

LPN $24.25 - $36.37

RN $33.67 - $50.50

PT $41.75 - $62.63

OT $40.15 - $60.22

PTA/COTA $26.19 - $39.28