System Administrator 1 - Tier 1

TS/SCI FS poly required.

Position Description:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Education/Experience:
HS or GED - 10  Years 
Bachelors - 5 Years 

Cert Required: IAT Level 1

Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

Clearance Requirements:
TS/SCI with Full Scope polygraph