System Administrator

• Administer, maintain, and support the Oracle MICROS POS system across all company branches.
  
• Troubleshoot and resolve hardware, software, network, and POS-related issues within agreed service levels.
  
• Monitor system performance and recommend improvements to enhance operational efficiency and reliability.
  
• Configure and maintain menus, products, pricing, promotions, user roles, permissions, and security settings.
  
• Ensure data integrity, system backups, software updates, and preventive maintenance are carried out regularly. 
  
• Diagnose and resolve system failures while minimizing operational downtime.
  
• Develop user manuals, Standard Operating Procedures (SOPs), and training materials for Oracle MICROS users.
  
• Conduct onboarding and refresher training for branch managers, supervisors, cashiers, and other system users. 
  
• Provide technical support and guidance to Branch Managers and Management Teams on the effective utilization of the POS system.
  
• Work closely with Finance and Operations teams to support reporting and business requirements.
  
• Prepare regular system health, maintenance, incident, and performance reports.
  
• Maintain detailed records of support requests, system changes, and maintenance activities. 
  
• Coordinate with Oracle MICROS support and third-party vendors when escalation is required.
  
• Supportsystemupgrades, integrations, testing, and implementation of new features.
  
• Participate in disaster recovery planning and business continuity initiatives.
  
• Be available to respond to critical system emergencies during evenings, weekends, public holidays, and other periods outside normal working hours.
  

Requirements

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
  
• Minimum of 3 years’ hands-on experience administering Oracle MICROS POS systems within the hospitality, restaurant, hotel, or retail industry.
  
• Demonstrated expertise in Oracle MICROS configuration, troubleshooting, maintenance, and user support.
  
• Experience with POS networking, databases, Windows operating systems, and peripheral devices is highly desirable.
  
• Professional certifications in Oracle MICROS, networking, or related technologies will be an added advantage.
  
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• Technical Skills Applicants should demonstrate strong knowledge of: 
  
• 
  

• Oracle MICROS POSAdministration
  
• POSConfigurationandUser Management
  
• HardwareandSoftwareTroubleshooting
  
• Database Management
  
• WindowsOperating Systems
  
• NetworkConnectivity and POS Infrastructure
  
• DataBackupandRecovery
  
• SystemSecurityand Access Control
  
• Reporting andSystemPerformance Monitoring
  
• MicrosoftOffice
  

• Highly reliable and dependable.
  
• An excellent analytical thinker with strong troubleshooting skills.
  
• Able to work independently with minimal supervision.
  
• Calm and composed under pressure.
  
• Highly organized with strong documentation and reporting abilities.
  
• Abletosimplifytechnical concepts and deliver effective user training.
  
• Proactive in identifying and resolving potential system issues.
  
• Flexible and willing to respond to emergency support requests outside normal working hours.
  
• Abletobuildstrong working relationships with Branch Managers, Department Heads, and Senior Management.
  

Benefits

• KES 50,000 - 80,000