System Administrator, Documentation & Training GQA

Job Summary

The System Administrator, Documentation and Training GQA is responsible for the day-to-day administration, configuration, and support of the company's regulated electronic document management system (EDMS) and learning management systems (LMS). This role ensures that GxP controlled documents and training records are managed in compliance with global regulatory requirements and internal quality standards. The System Administrator partners closely with Quality, Regulatory, IT/DX, and business stakeholders across the globe to support document lifecycle management, role-based training deployment, user access control, and system enhancements. Acting as a key operational owner, the role supports system validation activities, change management, and continuous improvement initiatives to ensure the reliability, integrity, and effective use of the EDMS and LMS throughout the organization.

Responsibilities

Administer and support the electronic document management system (EDMS), including document lifecycle workflows, metadata configuration, document types, and user access controls, to ensure compliant management of GxP controlled documentation. Administer and support the learning management systems (LMS), including creation and maintenance of training items, curricula, user groups, and role based training assignments, ensuring accurate training records and compliance with internal requirements. Monitor system performance ensuring the reliability, availability, and accuracy of document and training records used to demonstrate regulatory compliance. Serve as a primary point of contact for users, providing day to day support, troubleshooting, and guidance related to EDMS and LMS access, functionality, and usage Collaborate with Quality, Regulatory, Training, IT/DX, and business stakeholders in global regions to support document and training processes and address system related issues or improvement opportunities. Support communication and coordination across global time zones, including participation in international meetings as required Support compliance monitoring activities by tracking training completion and overdue training, escalating issues as needed to ensure adherence to internal standards and regulatory expectations Participate in system enhancements, upgrades, configuration changes, and validation testing activities for both the EDMS and LMS, in collaboration with IT/DX and Quality teams

Qualifications