System Administrator III

Rivermatrix is seeking a System Administrator III in the Fort Meade, MD area that will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problem and remains involved in the resolution process. Configures and manages UN1X and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Position Requirements:

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance

• Support the design of systems, mission architecture and associated hardware

• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

• Analyze and resolve complex problems associated with server hardware applications and software integration

Qualifications:

Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor' s degree.

Rivermatrix is a small, technology first shop committed to delivering great work and treating our folks well. Joining Rivermatrix means being a valued member of a small team, not just a number lost in a crowd. We approach our work with creativity, mission-focus, and a passion for quality and results. Rivermatrix is built lean so we can drive resources towards what counts; our employees. We believe that the quality of our staff, focus on building good technology (not just the bottom line), competitive salaries, great benefits, and employee investment are the foundation for our continued success.

Rivermatrix Values:

TECHNOLOGY FIRST

There are no shareholders or investment firms to report to. Our sole focus is building good technology.

EMPLOYEE FOCUSED

Our employees are our lifeblood. Their hard work and ingenuity are what drives our success.

QUALITY OVER QUANTITY

We eschew the "butts in seats" mentality present in our industry to focus on building good technology as the driver of our growth.