System Architect

Date Posted:

04/09/2024
Hiring Organization:

Rose International
Position Number:

461988
Job Title:

Customer Account Specialist
Job Location:

Richmond, VA, USA, 23231
Work Model:

Hybrid
Shift:

Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm.
Employment Type:

Temporary
Estimated Duration (In months):

13
Min Hourly Rate ($):

19.50
Max Hourly Rate ($):

19.50
Must Have Skills/Attributes:

Billing, Call Center, Utility

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Start Date:

06/25/2024
End Date

: 06/28/2025
Work Location

: Richmond, VA, 23231

Required Abilities:
• Minimum 2+ years of experience in an inbound call center environment
• It would be a plus to also have experience with utilities
• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
• Credit check required.

Nice to Have Skills:
• Bi-lingual is wonderful, but not required.

Roles and responsibilities:
• Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

Education:
o HS/GED Required
o associate degree prefers, not required

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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