System Engineer - Dublin Airport

The System Engineer will provide technical expertise within the team on delivering a large and complex managed desktop estate.
04th May, 2024

About the Job:
The System Engineer will provide technical expertise within the team on delivering a large and complex managed desktop estate, which includes an applications support, and professional services functions. The postholder will work collaboratively with colleagues in other Infrastructure teams and client, as well as the internal teams within ITS to ensure that the managed estate is secure, compliant and fit-for-purpose.

What will you do?:

System Engineer will take a technical lead in ensuring that the team install, manage, control, deploy and maintain the desktop infrastructure systems and applications that meet Airport’s operational needs and service levels.
Act as a

level 2 escalation point for Microsoft Configuration

manager for Service Desk.
Application packaging as and when required (note that application packaging will be performed using Microsoft Configuration Manager native capability only - MSI or script installer [exe]).
Client security patches deployments and compliance reporting OSD (Operating System Deployment) task sequences configuration and troubleshooting.
Perform level-1 administrative activities

with inTune, e.g. troubleshoot end user mobile device enrolment issues, remote wipe of devices, mobile device health check, reporting.
Detailed tracking and asset management
04th May, 2024

About the Job:
The System Engineer will provide technical expertise within the team on delivering a large and complex managed desktop estate, which includes an applications support, and professional services functions. The postholder will work collaboratively with colleagues in other Infrastructure teams and client, as well as the internal teams within ITS to ensure that the managed estate is secure, compliant and fit-for-purpose.

What will you do?:

System Engineer will take a technical lead in ensuring that the team install, manage, control, deploy and maintain the desktop infrastructure systems and applications that meet Airport’s operational needs and service levels.
Act as a

level 2 escalation point for Microsoft Configuration

manager for Service Desk.
Application packaging as and when required (note that application packaging will be performed using Microsoft Configuration Manager native capability only - MSI or script installer [exe]).
Client security patches deployments and compliance reporting OSD (Operating System Deployment) task sequences configuration and troubleshooting.
Perform level-1 administrative activities

with inTune, e.g. troubleshoot end user mobile device enrolment issues, remote wipe of devices, mobile device health check, reporting.
Detailed tracking and asset management
What will you bring to ESP?
3-5 years of experience with

desktop administratio n and management within a large and complex organisation.
3-4 years of experience working with application packaging and delivery in both a Windows and MacOS environment.
3-5 years of experience of taking a technical lead on designing and leading on an automated operating system and desktop application deployment.
3-5 years of experience of scripting, automation,

SCCM , Group Policy, endpoint protection and patching.
Microsoft Certifications Microsoft 365 Certified Administrator, SCCM/MD-102 & Pre-reqs.
Knowledge of emerging trends with respect to application packing, endpoint management solutions and software packaging tools.
3-5 years of experience of using Intune and other endpoint management tools to deliver a seamless desktop user experience.
Self-motivated with a willingness to learn and adapt to any new change or situation in a dynamic project environment.
Understanding of Service Management best practices frameworks such as ITILV
Able to communicate cross functions.
Working hours – Monday to Friday from 8:30am to 5:00pm
If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based upon suitability or experience.
Benefits:
Perkbox discounts
ESP Learning
25 Holidays
Life Assurance
Pension
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an equal opportunity employer!

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