System Quality Supervisor

FUNCTIONAL DEFINITION

This Supervisor position is assigned to the Allegheny County Department of Human Services (DHS), Office of Developmental Support (ODS). The Supervisor initiates, organizes, and manages projects to enhance System Quality for our Allegheny County DHS ODS network and stakeholders and in partnership with the PA DHS Office of Developmental Programs (ODP).

DUTIES AND RESPONSIBILITIES

A. Oversight and evaluation of the quality and effectiveness of ODS Policies & Processes to identify opportunities for improvement and innovation.

B. Maintaining comprehensive knowledge of PA DHS ODP systems and processes, including the Administrative Entity Operating Agreement, Supports Coordination Organization functions, and Provider Agency operations.

C. Maintaining comprehensive knowledge of ODP “Everyday Lives: Values in Action” recommendations, strategies, and performance measures.

D. Oversight and management of multiple departmental and stakeholder projects concurrently. Facilitating workgroups to include internal ODS personnel as well as external partners and stakeholders. Ensure identification of target objectives, planned activities, responsible parties, and performance measures.

E. Representing ODS in system quality improvement through committees, task forces and planning groups.

F. Advancement of ODP Technology initiatives including research, training, collaboration, and technical assistance to stakeholders regarding technology innovations and opportunities.

G. Oversight of AE development and implementation of ODS Quality Management Plan objectives.

H. Oversight and ongoing development of ODS Risk Management initiatives and activities.

I. Oversight of the ODS Risk Mitigation Open Forums, facilitating Provider and SCO discussion and problem-solving of Risk, identifying resources of benefit to the group, making connections with potential subject matter experts as speakers/presenters.

J. Development and implementation of SCO and Provider trainings to enhance quality of support and services.

SKILLS AND KNOWLEDGE

A. Ability to work in a team-oriented atmosphere.

B. Ability to be attentive to detail.

C. Strong organizational skills demonstrated.

D. Strong problem-solving skills

E. Excellent written and verbal communication across all levels

F. Working knowledge of Microsoft Office products including Word, Excel, and PowerPoint. Working knowledge of internet research methods.

G. Ability to work at a high level of independence with minimal supervision.

H. Ability to interact with individuals on all organizational levels.

I. Ability to collaborate with people from a variety of diverse agencies, backgrounds, resources, and communities.

J. Knowledge of principles and practices of Intellectual Disability/Autism programs.

ESSENTIAL REQUIREMENTS

A. Possess Act 33, 34 and FBI Clearances.

B. Have a valid Pennsylvania motor vehicle license, access to a personal vehicle, and have maximum auto insurance on an employee driven vehicle.

C. Computer skills as defined above.

D. Ability to work independently.

E. Full-time position requiring 40 hours per week.

EDUCATION AND EXPERIENCE

Bachelor’s degree preferably in a social or behavioral science field, plus a minimum of one year of experience working in administration of intellectual disability/autism services or a minimum of three years of experience in the field of human services, at an administrative level.