System Support Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Systems Support Analyst in Arvin, CA.              

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team– creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience.

As a Systems Support Analyst, you will be responsible for facility IT support that impacts the Distribution Center operations. Collaboration and detailed communication with various teams as well as Production Managers and Supervisors utilizing current and future automated equipment is of the utmost importance.

Additional Information:

• First Shift: Monday-Friday, 6:00am-2:30pm
• A+, Network+, Security+, PowerBI and/or Microsoft Certifications
• Earned or currently pursuing degree in IT related field
• knowledgeable of infrastructure components

Job Duties/Responsibilities may include, but are not limited to:

• Perform periodic maintenance on printers and warehouse-based equipment
• Provide first level IT support on field equipment per issued local IT tickets.
• Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment.
• Utilize & Update the IT system for job tracking and monitoring.
• Provide support for around 1000 pieces of IT equipment to include Networking, radio equipment, PC’s, RF devices, and printers.
• Ensuring facility communication monitors are updated.
• Provide support and/or participate in 6 Sigma Projects and RIW’s at a local and network level.
• Build & image PC & RF equipment per Caterpillar specifications based on new equipment issues or the IT replacement program.
• Design, script, test, and debug platforms of varying degrees of complexity 
• Work independently to evaluate recommended hardware or systems changes and their potential impact on the environment and execution results
• Knowledgeable of and qualified to perform most infrastructure changes without close management 
• Improve deployment and support processes

Basic and/or Desired Qualifications may include, but are not limited to:

• Candidates will be trained on Caterpillar IT policies and procedures; however, it is expected that the applicant has a understanding of computing hardware and software environments, system integration process, system administration processes and networking.

• Must be able to work independently.
• Must be able to trouble shoot problems and identify solutions.
• Must be able to multi-task while maintaining high levels of customer satisfaction.
• Must be able to communicate professionally.
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint)
• Must be able to work at elevated heights (up to 40 feet with proper safety PPE)

Top candidates will also have:

• A relevant degree or equivalent experience in IT (Applicants currently pursuing further education in IT will also be considered)
• Programming / Development experience
• A+, Network+, Security+, PowerBI and/or Microsoft Certifications
• Earned or currently pursuing degree in IT related field
• Knowledge of infrastructure components

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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