System Support Specialist

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary:

Goldschmitt and Associates is seeking a System Support Specialist for an onsite position at a government facility in Brownsville, Texas. This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution are provided for personal computers, servers and Local Area Networks (LANs).

Job Duties and Responsibilities:  

• Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals
• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals, configure operating system, and other application software programs
• Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software
• Provide help desk functions via email, phone, or in person

Necessary Skills and Knowledge:

• Excellent oral and written communications skills required
• Pleasant telephone manner

Minimum Qualifications:

• Possess at least 3 years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, including applications that may require certification by the software provider 
• Prior teaching/training experience involving computer applications
• Possess hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
• Proven track record of teamwork and collaboration in a fast-paced setting.
• Possess expert-level knowledge of Government’s word processing, spreadsheet, and email systems
• Possess the ability to obtain and maintain a Public Trust clearance
• Possess sole United States citizenship
• Possess the ability to work onsite in Brownsville, Texas

• Possess a Bachelor's degree
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications 
• Prior experience in automated litigation support preferred
• Experience with DOJ office automation environments extremely helpful

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits:

• 401(k) with immediate vesting


• Paid Federal Holidays


• Tuition Reimbursement


• Medical Insurance, including Vision and Dental Insurance


• Employer-Paid Short-Term and Long-Term Disability


• Employer Paid Life Insurance


• Supplemental Life Insurance


• FSA/HSA Programs


• Commuter Benefits Program


• Adoption Assistance Program


• Employee Assistance Program (EAP)


• Caregiver Support Program


• Health Advocacy Program


• Financial Wellbeing Support

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.